Glitch in game

I was playing in a 1|1 bullet tournament and I was low on time when I saw my opponent just not moving. I played a premove and waited for my opponent to move but they never did and timed out. But then it said that I lost and that my move didn't reach the server or whatever, although I had an entire 5 seconds on my clock and it literally said that it was my opponent's move! Can I have a point refund or something?

I have similar experience but I attributed it to lag in my connection. 

That's prolly just server lag. It's frustrating, but it happens when you play online.

yea this happens to me alot

It's happened to me so many times I can't count them. What I do when I see my opponent not moving and the clock is running down I refresh the page only to find out it's my clock thats running and not theirs. I reported it and Chess.com said it's my connection and not their servers.

I've more then my share of games to this issue.

Chess.com had a tournament where they tried to crash their own servers. That's where all the lag is, I experienced it too. 

Yeah insane lag. I played in it. The result? I got free rating cuz my opponents timed out.

always refresh when this happens. it always always works.

bro use lichess for bullet, its less laggy cause millions of people are not online at the same time, which is the case on chess.com

What you describe is *exactly* what is seen when your own connection times out. 

I'm sorry-- I'm sure you think your internet is perfect (well, 99% of users here have the delusion that the problem can't possibly be their own internet connection) --- but truth is, if you're having these symptoms, your connection almost certainly dropped out. 

I don't feel that most people have this delusion that we have a perfect internet connection. But It is a fact that Chess.com is having problems with their servers! That could be a playing factor in this issue that we are having.

@Dysamore well, you are correct. I can't speak for everyone, and I shouldn't do that. But what I can say is that these symptoms are described commonly in the beta and feedback forums, and almost universally users suggest "it can't be my internet connection, my connection is good". (or the real laugher for people who know better, "it can't be my connection, I had 4-bars" etc)... Even though the description matches precisely what a disconnected user will see.

I apologize for my sarcasm but it's a very common theme in these dropped-connection posts.

I respect your opinion. I was speaking from experience with this issue. My son works from home and is on the internet all during his work shift with no loss of connection while I'm playing a game of chess. I've lost connection and he hasn't? I'm also blessed with another son who is a Software engineer who told be it sounds like their servers are overloaded. It happenens I get it.

Thank you for your input on this matter.

I guess my only point is that differentiating between a temporarily bad internet connection on the user's end, and a bad connection / load issue at the chess.com server side, is not easily discernible. Yet, in these posts there's rarely any admission of the client-side being the possible (I'd argue, more often than not, probable) source of the problem.

All bets are off though when chess.com is deliberately trying to crash their servers with a "crash tournament" like they were the other day.

Losing connection to the live server does not necessarily mean your internet connection went down. There can be issues directly on the client device or issues on the local network segment, both which can cause intermittent packet loss or connection issues. For example, when someone is streaming video on the network, that can cause problems and make the site laggy; I've experienced that.

There can be issues between you and the site live server as well. The path that traffic takes only shares part of the same network path other devices use to reach other destinations, so a problem on one path would not be experienced on another.

Well said.

Chess . com causes my browser to freeze.....