Paulmcronk wrote:
Suddenly the board has stopped responding. Menus working but no pieces recognised. Starting position not lighting up!
Any idess?!
Please reach out to info@bryghtlabs.com - they will help troubleshoot and fix
ChessUp 2 tips and notes
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Pogo1007 wrote:
ChessUp_2 wrote:
Pogo1007 wrote:
Just played a two player over the board game but when I went to history in the Android app that game is not being displayed. Have never had this issue before.
Any suggestions?
Sometimes the app will have a short delay before the game shows in history. Did it show up later?
Unfortunately not.
Sorry the game did not show up. Have other games shown up? All OTB games should sync there. However, there are some settings in the app to start the sync. Please reach out to info@bryghtlabs.com or the ChessUp forum and we can help.
I contacted Bryte Labs and they immediately agreed to send me a replacement board together with a returns label for the faulty device!
Excellent service!!
cosmoKJ wrote:
Pogo1007 wrote:
ChessUp_2 wrote:
Pogo1007 wrote:
Just played a two player over the board game but when I went to history in the Android app that game is not being displayed. Have never had this issue before.
Any suggestions?
Sometimes the app will have a short delay before the game shows in history. Did it show up later?
Unfortunately not.
Sorry the game did not show up. Have other games shown up? All OTB games should sync there. However, there are some settings in the app to start the sync. Please reach out to info@ or the ChessUp forum and we can help.
I have reached out to info@ but they have not been able to help solve this problem.
Pogo1007 wrote:
cosmoKJ wrote:
Pogo1007 wrote:
ChessUp_2 wrote:
Pogo1007 wrote:
Just played a two player over the board game but when I went to history in the Android app that game is not being displayed. Have never had this issue before.
Any suggestions?
Sometimes the app will have a short delay before the game shows in history. Did it show up later?
Unfortunately not.
Sorry the game did not show up. Have other games shown up? All OTB games should sync there. However, there are some settings in the app to start the sync. Please reach out to info@ or the ChessUp forum and we can help.
I have reached out to info@ but they have not been able to help solve this problem.
Ok -sorry for the lost game record. We will note this in the bug reports and see what we can improve about the OTB game storage.
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Just played a two player over the board game but when I went to history in the Android app that game is not being displayed. Have never had this issue before.
Any suggestions?
Sometimes the app will have a short delay before the game shows in history. Did it show up later?
Unfortunately not.