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i really like this app. i have taken a few lessons and tonight i decided to play live opponents. both of the opponents i played blatantly disconnected continuously to consult chess engines. whats the point of that. shouldn't they be disqualified as soon they disconnect and reconnect a couple of minutes later. its a disgrace. how can i get a fair game?

i really like this app. i have taken a few lessons and tonight i decided to play live opponents. both of the opponents i played blatantly disconnected continuously to consult chess engines. whats the point of that. shouldn't they be disqualified as soon they disconnect and reconnect a couple of minutes later. its a disgrace. how can i get a fair game?
Are you sure they were disconnecting to consult the chess engine? Do you have evidence? It could be that they simply had bad connection. Furthermore, you said they connected a few minute later. You could try playing games with a shorter amount of time on the clock. That wouldn't give your opponents time to do anything else but play fairly.
Just so you know, when you have a problem, you can report the person. Here is how you do that: https://support.chess.com/article/209-how-do-i-report-someone
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