It can be both. Here's how it works. "Hi this Chess.com, we're gonna be lookin for cheaters above 2000, so if your below 2000, cheat away." Everyone does it. Whose to stop ya, when people say it's just improvement?
You've clearly misunderstood my point -- at no point did I say that chess.com should turn a blind eye to reports of cheating.
I'm confident that chess.com takes every report of suspected cheating very seriously and investigates thoroughly with no regard to rating. Anyone who suspects someone else of cheating should use the "Report Abuse" link at the bottom of every page and trust that the appropriate action will be taken.
My point is this: If you're reason for suspecting someone of cheating is simply because they're better this week than they were last, then maybe you need to re-examine your case because there are many other possible explanations and flooding chess.com with erroneous cheating reports can distract from the identification and expulsion efforts for actual cheaters. Additionally, if chess.com were to take proactive measures (i.e. not waiting on abuse reports to investigate players) it would be an obvious gross mis-allocation of resources to focus these efforts on any group other than top tier of players by rating.
The bottom line is that cheaters are highly likely to propel themselves into the top teir of players by rating simply because of the fact that they are cheating so I really think that the idea that it is rampant at the sub 2000 rating level is absurd.
Keep up the good work. This topic has major implications for newer players who encounter these cheaters (and even better players too), how discouraging for legitimate enthusiasts.
Chess.com, could your administration board do an article that encourages learning and improving above racking up points?
Also, I've just decided to start a group. "Real Players Only", hopefully we can boot out anyone who can't (or isn't willing) to explain their games. As you all know, a strong player has strong ideas! We'll fish 'em out in live yet.