Chess.com unethical business practice

I'm posting this as a last attempt to get the attention of Chess.com before I contact the FTC. I signed up for a seven-day free trial of the platinum membership. Before seven full days had passed I logged on to cancel my membership and noticed that they had already charged me for a year's membership. I then cancelled my membership before seven days had passed from the start of my free trial but my account had already been charged.

I have attempted to contact chess.com customer support twice now using the contact us option on the support page and on both occasions, they chose not to respond. This has left me feeling robbed because I was. I thought this was something the rest of the chess.com community might want to know before you give this organization their credit card information.

Good luck dealing with the FTC, especially with COVID going on.

I agree that it's a shady practice, but it's fairly common in business. Others here have squawked about it in the past. Usually it gets resolved if you're patient and persistent and finally get the right person to talk to. You should probably post over in the "Help & Support" forum.

@thtg123 If you submitted a refund request with support, they will process it.  It is not an instant process.

I heard someone on the stream today mention that there's one person answering the emails and with the whole boom going on, they're taking longer than normal to answer if the question requires an answer. it shouldn't have to come down to patience but it'll happen. if not, let us know.

Dang, the same thing happened to me. That's how I got stuck with the membership I've had this past year. I canceled my membership, and they immediately gave me another one week trial period, and when I logged back on to cancel that, I was already charged for another year. I just decided I would try to make the most of it. Very aggravating though. I had decided I was pretty much done with the website, but I got roped into paying for it another year.

how about you use this logic against google(youtube), disney, netflix, spotify, amazon and so much more

Capitalism is amoral, not immoral. (See Ludwig von Mises) It's no less ethical than humans living in a state of nature, savagery, or having no economic ties to each other whatsoever. There is no "ethical" economic system. Economics is amoral.