Chess.com clocks

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Maplo

I just lost on time in a 3-minute blitz game despite the fact that my clock wasn't even running (cos it was my opponent's move) and I had several seconds left, until suddenly it said I was timed out. Prior to that, I had been moving virtually instantaneously but it was eating up three or four seconds each move. While I understand that connection speeds can sometimes influence this kind of thing, my "bar" on this website was on green, while my opponent's was on red. So how does that work?

jaclyn

Unfortunately it may be something related to your browser.  What browser and operating system were you using at the time?

Just a few suggestions:

1. We always suggest you clear your cache on a relatively regular basis to keep things fresh and running smooth.  If you're unsure how to do this, heres a link with instructions:

http://support.chess.com/Troubleshooter/Step/View/2

2. Also make sure that there aren't any extensions or plugins on your browser.

3. Make sure there aren't any programs running in the background.  Other programs can sometimes be "memory hogs"

Hopefully that helps a bit!

Kvothe1988

About that jac1yn, I've had 2 players complain to me in Live Chess that my clock somehow "stops". I use premoves but they explained that wasn't the case. Not that I very much mind my clock stopping, but it'd be fair if it could be fixed if it is true :P

jaclyn

Its probably their browser not responding properly.  But without knowing exactly what they said I can't say for sure.  I'm positive your clock won't completely stop though. You'd definitely notice :) 

Maplo

Thanks for your reply jac1yn. I was using Windows 7, with Firefox 17.0.1 (in my experience, Firefox works better with this website than Internet Explorer). It's quite late for me at moment, so am about to log off, but will try your cache-clearing suggestion tomorrow.