Overly strict penalties could lead to a negative user experience, discouraging players from using the platform. Striking a balance between discouraging unfair practices and maintaining a positive environment is crucial.
Far too many people abandon games

It happens too frequently. People who are losing a game simply abandon it and let the clock run. Some kind of perverse minds I suppose. I almost always report these people, but action seems to have never been taken.
Why aren't people immediately penalized 10 points for abandoning games. If chess.com knows that a person has abandoned a game, they should immediately deduct 10 points. The platform can use AI to detect such patterns.
It is very annoying and people rampantly abandon games without resigning, just sitting there, letting the clock run.
The site does restrict members that do it too often as a percentage of completed games. They get placed in a pool of players that do the same thing.
It happens too frequently. People who are losing a game simply abandon it and let the clock run. Some kind of perverse minds I suppose. I almost always report these people, but action seems to have never been taken.
Why aren't people immediately penalized 10 points for abandoning games. If chess.com knows that a person has abandoned a game, they should immediately deduct 10 points. The platform can use AI to detect such patterns.
It is very annoying and people rampantly abandon games without resigning, just sitting there, letting the clock run.