is there human support anymore?

There are still many Support staff. They work very hard. Last month, they answered more than 30,000 questions.

Clicking "Contact Support" is the way to get to ask a question. Depending on the reason you put down, they may offer you a prepackaged answer, but if you persist, you will get to send in a question. It generally takes at least 2 days to get a human answer.

The bots in support are still pretty new. They are an attempt to help people quickly find the answers to their problems since most inquiries can be answered by the Help answer pages.

The moderators here are also an attempt to provide experienced users who volunteer their time to help guide members through the site and to help them solve typical problems.

I see that you had a question about a slow loading app. It is possible that there was some late night server issue last night but thousands of people have experienced slow performance that from time to time. The advice you will get depends on whether you are using the website or one of the apps. If you are using the website, you will probably find that clearing your browser cache and restarting the browser will speed things up a great deal. App performance can sometimes be helped by doing an uninstall/ reinstall.

How can we opt-out of the bot support? It offers NOTHING but frustration. Don't take it personally, it's true for all bot support. I was seriously on the verge of just canceling altogether. I type "human support" and it just goes into a circular "FU" saying "we already answered that".
When I was IT Manager, our GM banned automated answering. Forget bots that never get anything but the very simplest thing right.

I don't like the new puzzles. When it was thrust upon us the message said "if you don't like it you can revert". Well I don't and I see no way to revert. It should be an easy selection under Settings / Puzzles.

Look, I have degenerative brain issues and I use the puzzles to help keep me thinking. I need the randomized hard/easy thrust. I get engaged by seeing my score increase or decrease. I very rarely use chess.com to play against humans. As much as this is my main puzzle outlet in life, if I can't get my old puzzles back, I'll be forced to cancel. I simply do not find it engaging.

Thanks

You can't opt out of that support tool. It's designed to try and provide answers to questions quickly from the support pages. A lot of the time those will be sufficient to answer a specific question.

The tool will also escalate to a staff member/ticket but you might need to be more specific in the request if the support articles don't answer your questions. Try something like talk to an agent if the tool doesn't flow to it after the initial attempts.

Regarding the new puzzle feature, there's a settings icon at the top where you can toggle Collect Puzzle Points to off to get regular puzzles. The puzzle selection algorithm is the same for both and I believe there are plans to add an option to see rating changes in the new version (they still change ratings anyway)

no and there never will be.