Thats weird. contact them and ask
On Time win

I recently won a game on time but did not receive any points for the win. The game was about 20 moves or more so it was a long enough game to qualify, and the opponent was a rated player?
This one? http://www.chess.com/echess/game.html?id=52611429
The game is unrated.
Start: 17 Apr 2012 | Time: 1 move per 1 day
White: jrosenstock - 1 Day left
Black: magiqman11 - < 1 minute
Unrated
Note: All players are rated. Unrated rather than the number next to a member's name indicates a new member.
I recently won a game on time but did not receive any points for the win. The game was about 20 moves or more so it was a long enough game to qualify, and the opponent was a rated player?