If someone is abusive toward you, please take a screenshot of the chat, and do not respond to them. Instead send in a ticket to Help and Support here: http://support.chess.com/Tickets/Submit
You can also disable chat and block members from contacting you. Racist abuse is NOT tolerated on this site. Members who are found to be using racist language will have their accounts closed.
A dweeb called *** says he's gonna kill me. Also called me the N word. Also said I was a queer. Just berated me after he achieved a winning position. Not afraid of this chump but getting the word out. It's also pretty stupid that he uses his real name. You just never know who your dealing with on the Internet hehehe.....
No naming and shaming allowed. Contact staff in such cases. Mod.
http://support.chess.com/Tickets/Submit