Timer Issues On Online Chess

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nlazar_chess

I've been playing an online chess game and my opponent has flat out negelected the game, not making a move in his time limit, however chess.com keeps on giving him more time. The clock has been stuck on 10 minutes or less for the past 20 minutes or so. Is this a glitch or a chess.com policy?

nlazar_chess

Update - It's now been on <60 seconds for the last 5 minutes

nlazar_chess

The game has now vanished for some reason...