Where do I report players?

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MatejV

Hi, just want to ask... where can I report a player for a foul language? I couldnt find a way to do so...

[Abuse removed- please send in a ticket] 

I just want this to be a friendly community, so I think I should report this conduct, just dont know where... I thought that maybe a community forum could be a good place to ask :). Thanks for answer.

jaclyn

There is a Help & Support button at the very bottom of the page.  Click on that, and then click Contact Support :)

Here's a quick link: http://support.chess.com/Tickets/Submit

MatejV

Ok, I found out we are only advised to disable chat and that we DO NOT report these players... what a shame:(. Disabling chat with the guy doesnt stop him to abuse OTHER players...!!! But if WE COULD reprot them, staff could disable THEIR chat for some time so they dont abuse ANYONE...

 

Whatever :-(.

MatejV

Ah, thanks jac1yn for your time.

jaclyn

We do want you to report the abuse.  We don't allow abusive behavior on the site and when you report it to us, it allows us to handle the situation so it doesn't happen to anyone else. 

MatejV

That is no tquite true (quoting):

 

Report Abuse

PLEASE READ FIRST:

Chess.com is a global community of chess players and while 99% of our members are wonderful, you may occasionally find somebody who is rude or offensive. We obviously cannot police everything on the site, so we provide tools for you to manage your relationships with other users. If someone offends you, here is what you should do:

Group Abuse
If someone in your group or team is abusive, please contact the admin of that group.

Site Abuse
If you have found something seriously offensive on the Chess.com website, please let us know immediately. This includes:

  • Anything lewd, sexually inappropriate, or pornographic - this includes text, images, links, etc
  • Anything offensive, threatening, or intentionally discriminatory to any race, gender, sexual orientation, etc
  • Anything slanderous, threatening, or malicious toward any user
  • Anything "spam" (links to commercial websites where not approved, etc)

Please DO NOT send reports for issues you can handle yourself by simply disabling chat. Thank you!

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