I appreciate your comment. The only terms and conditions I could find were at:
https://support.chess.com/customer/portal/articles/1444772-what-are-the-site-s-policies-
and I could find nothing regarding openly accusing a player.
That said, I believe I was quite fair to the accused, as the post is about the incident and isn't an attack on that player, who I acknowledge could be innocent. I initially tried to resolve this by contacting support staff, but now that that has failed, I feel this is the only move I can make toward a positive outcome. I want to raise awareness about this issue and I hope Chess.com will rise to the challenge of enhancing cheating protection in the future. I will leave it up to the moderators to remove the post if they feel it violates policy.
Chess.com has a very high standard for evidence of cheating. The point, of course, is to avoid false positives, which is reasonable. No one who isn’t cheating should face penalties for cheating. However, I recently had an experience on the site which has led me to conclude that this standard is so high that Chess.com is unable to adequately protect its players. This is just my opinion and I may be wrong. The purpose of this post is to broadcast my experience in hope of positively influencing the debate over what the appropriate standard should be.
[Accusation and analysis removed]
Chess.com clearly takes cheating seriously; they have invested heavily in their cheat-detection techniques and staff. My contact also assured me he would watch [the player] carefully in the future and engine analyze all of his games. I appreciate what Chess.com does to prevent cheating, but I cannot say it is adequate when a player can cheat enough to win a USCF-rated tournament full of tough players and face no consequences.
The details of Chess.com’s cheat detection system are secret (to prevent cheaters from thwarting it) so I cannot give detailed suggestions for how to improve it. However, if the reported standard of a 99.9% confidence level is accurate, I believe it is too high. Chess.com might do well to have players intentionally cheat in a sample of games and check to see if a lower confidence level will detect cheating more often without false positives. Alternatively, less severe consequences such as temporary bans could be used for players who have almost-certainly cheated but the data are not 99.9% conclusive. No player should be able to get away scot-free with what I am convinced [the player] did, especially not when USCF rating points are on the line.