The perception of cheating levels is orders of magnitude more than the actual amount.
The site doesn't keep cheating accounts around and closes them when found. The process has a high level proof, so it can take time on occasion for accounts to be closed.
https://support.chess.com/article/648-what-do-i-need-to-know-about-fair-play-on-chess-com
https://www.chess.com/article/view/online-chess-cheating
https://www.chess.com/article/view/chesscom-update-october-2024#FairPlay
The site closed more than 63,000 accounts in September for fair play violations and has a full team of staff working on reports along with some automated systems for detection.
https://www.chess.com/article/view/fair-play
That said, discussions of cheating, potential cheating, or cheat detection are not allowed in the general forums. If you want to discuss join the following club once you've been a member for at least 30 days.
https://www.chess.com/club/cheating-forum
why Chess.com keep the cheaters around ?
Yesterday, I was watching a YouTuber making content about cheaters on Chess.com. One of the cheaters had an account over two years old.
its sad that the cheating become a very rich content for streamers and youtubers.
and the brilliant move is someone saw a bunch of cheaters and thought, "Perfect! just the kind of place I want to trust with my credit card info!!