Un-install/re-install?
I assume you have the most recent version?
See:
https://www.chess.com/forum/view/general/stuck-on-loading-screen?page=2 erik's post 25:
This is a crazy issue, but here is the explanation:
The reason that some iOS devices are unable to connect to live chess games is because of a limit in 32bit devices which cannot handle gameIDs above 2,147,483,647. So, literally, once we hit more than 2 billion games, older iOS devices fail to interpret that number! This was obviously an unforeseen bug that was nearly impossible to anticipate and we apologize for the frustration. We are currently working on a fix and should have it resolved within 48 hours.
Thanks!
This should be fixed with the recent update 3.6.14. If you are still having issues, you can PM me. Thank you for your patience!
I updated chess app today on my I pad and it stopped working. Each time I click on the app, it crashes in five seconds. I restarted the I pad, still does not work. I pad is updated , it’s I pad air.
Hi, I had the chess.com app on my ipads and iphone and now they do not open and crash each time i try to open it, whats going on?