chess.com app not working?

Sort:
biged11111

Hi, I had the chess.com app on my ipads and iphone and now they do not open and crash each time i try to open it, whats going on?

Martin_Stahl

Un-install/re-install?

 

I assume you have the most recent version?

biged11111

I did all that bro. yes i have the recent version.

G0rd0n0z

App not working on iPad 2 since recent update ... Gets stuck in never ending "Loading"

Elgomezpd
I have the same problem too...😠
Martin_Stahl

See: 

 

https://www.chess.com/forum/view/general/stuck-on-loading-screen?page=2 erik's post 25:

 

This is a crazy issue, but here is the explanation:

 

The reason that some iOS devices are unable to connect to live chess games is because of a limit in 32bit devices which cannot handle gameIDs above 2,147,483,647. So, literally, once we hit more than 2 billion games, older iOS devices fail to interpret that number! This was obviously an unforeseen bug that was nearly impossible to anticipate and we apologize for the frustration. We are currently working on a fix and should have it resolved within 48 hours.

 

Thanks!

Alex

This should be fixed with the recent update 3.6.14. If you are still having issues, you can PM me. Thank you for your patience!

wumeichan

I updated chess app today on my I pad and it stopped working. Each time I click on the app, it crashes in five seconds. I restarted the I pad, still does not work. I pad is updated , it’s I pad air. 

wumeichan

I can’t uninstall it because Apple store showing app is not available  there.

Quevi

I have signed up for Gold and I still can't see the lessons I want with out being stopped by ads?  Whats up?

 

lcberinger

@alex

@Quevi

 

hi my chess game isnt working 

 

KwamSki

My chess app wont open. Stuck on loading. I have an iPhone

Martin_Stahl
KwamSki wrote:

My chess app wont open. Stuck on loading. I have an iPhone

Check to see if there's an update available