I've contacted them a couple of times and support has gotten back to me less than 24 hours both times. Are you using the Help -> Contact support -> My account is closed option?
Chess.com support sucks
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Jul 1, 2024
0
#3
David wrote:
I've contacted them a couple of times and support has gotten back to me less than 24 hours both times. Are you using the Help -> Contact support -> My account is closed option?
I did, but they are probably busy.
Jul 4, 2024
0
#4
Usually chess.com support responds within 3 business days, but they may take longer if busy as others mentioned. What is also likely is that the response chess.com sent to your email was sent to a spam folder mistakenly if you don't have that setup.
Jul 4, 2024
0
#5
Chess.com support is really helpful IF you get a reply. Response to queries seems like a very part-time activity.
Has anyone else had a hard time with chess.com’s customer support? I’ve been trying for days to get my account appealed for a false closing and haven’t gotten a response from them at all. They responded to my first email and that was it. Wasnt helpful at all. I’m also a paying customer to Chess.com. Do they only respond to GM's or popular youtubers???