Perhaps try to tell admins about this by contacting them rather then complain in a forum? There must be a reason rot these, so inform the admins of this glitch, and try to help the situation
It didn't happen for the last 2games but they were relatively quick. It happens when either I or opponent take long to think. The weird thing is that my opponent was thinking yet I was being timed out. I almost felt that my opponent was doing this but how is that possible?