How do I contact chess.com to delete my account and all my information from their site?

Sort:
MostlyLikely

There are just too many cheaters on this site. Obvious bot use, 1100s playing like titled players and cheatdotcom apparently couldn't be bothered to do anything about it. Their email address seems to be unmonitored. How do I contact these people to tell them to delete all my information off of their website?

Martin_Stahl
MostlyLikely wrote:

There are just too many cheaters on this site. Obvious bot use, 1100s playing like titled players and cheatdotcom apparently couldn't be bothered to do anything about it. Their email address seems to be unmonitored. How do I contact these people to tell them to delete all my information off of their website?

https://support.chess.com/en/articles/8598425-gdpr-and-the-right-to-be-forgotten-how-can-i-view-or-delete-my-account-data

Regarding your other point, the site employs a full team of fair play staff invests heavily in systems to detect and close accounts using disallowed resources in games:

https://www.chess.com/article/view/online-chess-cheating

https://www.chess.com/fair-play

The site also close over 58,000 accounts last month.

https://www.chess.com/article/view/chesscom-update-march-2024#FairPlay

As to the email address, it's monitored but it could take 2-3 days to get response, especially since it's the weekend.

MostlyLikely
Martin_Stahl wrote:
MostlyLikely wrote:

There are just too many cheaters on this site. Obvious bot use, 1100s playing like titled players and cheatdotcom apparently couldn't be bothered to do anything about it. Their email address seems to be unmonitored. How do I contact these people to tell them to delete all my information off of their website?

https://support.chess.com/en/articles/8598425-gdpr-and-the-right-to-be-forgotten-how-can-i-view-or-delete-my-account-data

Regarding your other point, the site employs a full team of fair play staff invests heavily in systems to detect and close accounts using disallowed resources in games:

https://www.chess.com/article/view/online-chess-cheating

https://www.chess.com/fair-play

The site also close over 58,000 accounts last month.

https://www.chess.com/article/view/chesscom-update-march-2024#FairPlay

As to the email address, it's monitored but it could take 2-3 days to get response, especially since it's the weekend.

It's been well over 2 or 3 business days since I've emailed these clowns.