Exactly why I don't maintain a paid membership myself. But don't expect this thread to remain open for long. It's a problem with no other apparent solution except to sweep it under a rug. Although, rethinking the way arena tournaments are held might be a start.
Rampant cheating

I hardly notice any cheating on here. Have you anything to support your claims? Don't get me wrong I've ran into it before, but not soon after to a get an apology message from chess.com and a refund of my rating. So if you feel cheated, analyze your games. If you did screw up or blunder at all, and they played absolutely perfect chess, they are probably cheating, yes... If the analysis told you that you screwed something up. Then you have to give them the benefit of the doubt that they saw it and you didn't. I've been called a cheater before and it pisses me off. How hard is it to analyze a game and see how bad you screwed it up? Cheating isn't ok, but you need to make sure your accusations are valid and not just being butthurt

https://support.chess.com/article/648-what-do-i-need-to-know-about-fair-play-on-chess-com
https://www.chess.com/article/view/online-chess-cheating
https://www.chess.com/article/view/chesscom-update-december-2023#FairPlay
The site closed over 54,000 accounts last month for fair play violations and has a full team of staff working on reports along with some automated systems for detection.That said, discussions of cheating, potential cheating, or cheat detection are not allowed in the general forums. This type of discussion is only allowed in the Cheating Forum club
https://www.chess.com/club/cheating-forum
Chess.com has become infested with cheaters and the admins no longer seem to care. I wont pay for premium anymore because of all the cheating. Its so blatantly obvious what is happening yet nothing is done.