Square Off - Chess Set - Chess Forums - Page 24

jjupiter6

Nov 22, 2018

0

#461

Johnny_Gumshoe wrote:

It comes with a wall charger.

Thanks Dennis, I’ll give it a couple of goes in the afternoon and if I have no luck I’ll get on to support straight away.

Thanks. Will it be compatible with 240 volt countries?

jr87

Nov 23, 2018

0

#462

Johnny_Gumshoe wrote:

I’m having issues with my board. I cannot update the app. It took me a few attempts even to connect via Bluetooth. Anyway I thought I’d recalibrate the board by following instructions set forth on here a few posts back. I tried everything up to locking the board but the little threaded hole appeared briefly then disappeared. I can’t lock it.

I then righted the board and tried connecting which it did. Now it makes an awful grinding noise and sometimes doesn’t move a piece even though it moves it on the app.

My questions are -

does anyone know what I’m doing wrong?

Anyone else having issues and had to contact the developers, where your issues righted?

I’m sure my warranty is still valid so if I cannot fix it do I send it all the way back to China? I’m not keen as I’m sure it’s dang expensive.

Not sure, but the only time i heard a grinding noise was when the board was locked. I Think your best bet is to talk to the in game app support team. They are in overseas so the time zone might be causing the communication delays. I will send this message to them on their fb page as well.

jr87

Nov 23, 2018

0

#463

jjupiter6 wrote:

Johnny_Gumshoe wrote:

It comes with a wall charger.

Thanks Dennis, I’ll give it a couple of goes in the afternoon and if I have no luck I’ll get on to support straight away.

Thanks. Will it be compatible with 240 volt countries?

Yes it is The board comes with several different adapters so it is accessible everywhere

SquareOFF

Nov 23, 2018

0

#464

Johnny_Gumshoe wrote:

I’m having issues with my board. I cannot update the app. It took me a few attempts even to connect via Bluetooth. Anyway I thought I’d recalibrate the board by following instructions set forth on here a few posts back. I tried everything up to locking the board but the little threaded hole appeared briefly then disappeared. I can’t lock it.

I then righted the board and tried connecting which it did. Now it makes an awful grinding noise and sometimes doesn’t move a piece even though it moves it on the app.

My questions are -

does anyone know what I’m doing wrong?

Anyone else having issues and had to contact the developers, where your issues righted?

I’m sure my warranty is still valid so if I cannot fix it do I send it all the way back to China? I’m not keen as I’m sure it’s dang expensive.

Hello Johnny_Gumshoe! Sorry to hear about the difficulties you are having with your board. We are shooting HOW TO Videos this Saturday that will give step-by-step directions.

In the meantime, please contact our support team at contact@infivention.com. If the board is faulty, we will replace it for free. We will also send a RMA label so you wont have to pay for shipping. We stand behind our product, and want to make sure every user has a enjoyable experience with their square off chess set. Thank you for your business

SquareOFF

Nov 23, 2018

0

#465

Hello everyone

Thank you for your kind words. Please add our chess.com profile to stay up-to-date with the most recent developments and updates for your Square off set, direct contact, and we are also hoping to start tournaments soon as well.

Thank you,
Square Off

Johnny_Gumshoe

Nov 23, 2018

0

#466

Hi thank you all for the replies. I’ll check it this evening and then contact square off if it’s not working right.

SquareOFF

Nov 23, 2018

0

#467

56ANAVZ wrote:

They are having a fist come first serve Black Friday sale, use the coupon code “magicfriday” for $100 off!

That's right!! Buy a square off chess set today or a holiday gift and save $100.00 of any set! With 5-7 day delivery anywhere in the world!!! Just use the promocode MAGICFRIDAY at check out when you visit squareoffnow.com

Dennis_Petersen

Nov 23, 2018

0

#468

Johnny_Gumshoe this has been my experience with square off customer support. They are going to go out of thier way to stand behind their product. My issues when I got mine turned out to be user error and they got me straightened out. i would suggest you created a Skype account while your waiting to make direct contact with them it will save you time if you can give them your Skype contact information. They will walk you through some trouble shooting. Then take the appropriate steps to correct your issue. Square off team are great. Someone posted the Black Friday $100. of code above. If you have been on the fence about buying one now is the time to commit. The videos they mentioned to help new users should help to correct the new user errors. Buy one I am sure you will love the experience, I do. Hang in there Johnny_Gumshoe it will be worth it I think you problem should be considered an isolated problem keep us posted on how your issue is resolved.

Dennis_Petersen

Nov 23, 2018

0

#469

http://www.squareoffnow.com I got an email offer from them this morning good for 24 hrs $100. off any of thier products with promocode BLACKFRIDAY

Dennis_Petersen

Nov 23, 2018

0

#470

woops it was MAGICFRIDAY

Johnny_Gumshoe

Nov 23, 2018

0

#471

I played 3 games tonight against the AI. And only one error that moved on the app but failed to move on the board.

No grinding noises tonight.

I’ll wait until next week to try again and contact support as I’m away at work again.

56ANAVZ

Nov 25, 2018

0

#472

New update to the Square Off application, they’ve added a leaderboard for games played within their own environment. One has to have played at least 10 games there to be included, and they only list the top 100.

torrubirubi

Nov 28, 2018

0

#473

Look at the SquareOff advertisement on the Chess TV Carlsen vs Caruana!

Dennis_Petersen

Nov 28, 2018

0

#474

It is great that square off rates the games played on their server it makes it more of a challenge. It is currently hard to get a game there. I played there before they did this if I wasn't terrivbly serious about playing the game and didn't put the same effort I do on 60 minute games on chess.com.

However now there is an issue with this that they may not have thought of. I had been playing someone who was taking there time and so I put the effort into playing at a slow pace and didn't mind he was doing a deep think on each move. However it came to me controlling the open file pinning his queen against his king and he simply left and it has been an hour that he has kept me waiting not responding in chat after he stated that "you got me" and he left me sitting here refusing to quit the game hoping he would at some point come back. If Square off is going to rate these games and I spend an hour playing a game I should either win or lose points not be stuck with resigning so I can play another game when in a winning position. The guy I was playing user name is " akshay k " I don't think I will be playing to many games in Square offs section if this becomes the norm. I would rather spend my time playing on chess.com as the results of the games have more meaning. This is something square off needs to do or remove the rating feature.

Dennis_Petersen

Nov 28, 2018

0

#475

I sent word to square off though thier web site and they responded almost immediately showed concern asked me to send the log files of the game and relate the story again I am sure they will address the issue. I should have just contacted them directly without going on about it here sorry. I overreacted.

jr87

Nov 29, 2018

0

#476

Dennis_Petersen wrote:

It is great that square off rates the games played on their server it makes it more of a challenge. It is currently hard to get a game there. I played there before they did this if I wasn't terrivbly serious about playing the game and didn't put the same effort I do on 60 minute games on chess.com.

However now there is an issue with this that they may not have thought of. I had been playing someone who was taking there time and so I put the effort into playing at a slow pace and didn't mind he was doing a deep think on each move. However it came to me controlling the open file pinning his queen against his king and he simply left and it has been an hour that he has kept me waiting not responding in chat after he stated that "you got me" and he left me sitting here refusing to quit the game hoping he would at some point come back. If Square off is going to rate these games and I spend an hour playing a game I should either win or lose points not be stuck with resigning so I can play another game when in a winning position. The guy I was playing user name is " akshay k " I don't think I will be playing to many games in Square offs section if this becomes the norm. I would rather spend my time playing on chess.com as the results of the games have more meaning. This is something square off needs to do or remove the rating feature.

Wow... I cannot stand those types. I will be sure not to play him lol

Piper1973

Nov 30, 2018

0

#477

Dennis_Petersen wrote:

Johnny_Gumshoe this has been my experience with square off customer support. They are going to go out of thier way to stand behind their product.

Ditto to this. They were super helpful when I had an issue.

Adudau

Nov 30, 2018

0

#478

Great idea, makes it more enjoyable to play chess.

I love the board, but the app needs a good amount of work.

The team is very responsive though and added some features next day after I contacted them.

If you can spend the money I recommend it, great Xmax present too...

Dennis_Petersen

Nov 30, 2018

0

#479

They had taken care of my loss of rating points on the square off system and are looking into what can be done when people quit a game when you winning, forcing you to resign in order to play another game, great customer service in every way. Speaking of Christmas presents the Kingdom version is available on Amazon. com no wait. Dought that will be in long buy one this minute you won't regret it. if they run out you may have up to a 12 week wait. Anyone ordered a Grand Kingdom lately what is the wait time!

SquareOFF

Dec 1, 2018

0

#480

Dennis_Petersen wrote:

They had taken care of my loss of rating points on the square off system and are looking into what can be done when people quit a game when you winning, forcing you to resign in order to play another game, great customer service in every way. Speaking of Christmas presents the Kingdom version is available on Amazon. com no wait. Dought that will be in long buy one this minute you won't regret it. if they run out you may have up to a 12 week wait. Anyone ordered a Grand Kingdom lately what is the wait time!

Thanks again Dennis for reaching out and making the recommendations. Hopefully it will be resolved soon. Since we are talking about holiday gifts, be aware, the Grand Kingdom Set and the Kingdom Set are both available on amazon. Expected delivery is 5-7 days.

Happy Holidays Everyone