There is no customer support on Chess.com!
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I am sending "hopes" for you
May 10, 2023
0
#3
Customer service was temporarily overwhelmed with the rapid pace of growth at year end but has hired and trained a lot of new people recently.
The turnaround for support requests has improved and per the monthly reports is less than 3 days at this point.
Be patient. A live person will soon get back to you.
https://www.chess.com/article/view/chesscom-update-may-2023#Support
newlyomanmenar wrote:
I am sending "hopes" for you
Thank you so much, young lovely!
justbefair wrote:
Customer service was temporarily overwhelmed with the rapid pace of growth at year end but has hired and trained a lot of new people recently.
The turnaround for support requests has improved and per the monthly reports is less than 3 days at this point.
Be patient. A live person will soon get back to you.
https://www.chess.com/article/view/chesscom-update-may-2023#Support
Thanks for the link! But there was no customer service at that link either. It's only an article about their mythical customer service. There is no way to contact anybody from that link, therefore I'm very sure they won't be getting back to me within three days. Furthermore, three days is an unreasonably long time to wait for customer service. But I've been waiting about six months. I guess I have to complain to my credit card and when they take back my payment that might get attention from Chess.com.
May 11, 2023
0
#6
3 days is the average time to contact but it can be longer. However, you should check you spam)junk folders as well, as the will email you and it's possible their emails were filtered.
Deleted mod KS
Jul 27, 2024
0
#8
Martin_Stahl a écrit :
3 days us the average time to contact but it can be longer. However, you should check you spam)junk folders as well, as the will email you and it's possible their emails were filtered.
why do they make it so difficult to get help fom chess.com now??????
Jul 27, 2024
0
#9
chess.com does have it but it takes time! also pls look at my account
Jul 29, 2024
0
#11
Elo_Raiser51 wrote:
Martin_Stahl a écrit :
3 days us the average time to contact but it can be longer. However, you should check you spam)junk folders as well, as the will email you and it's possible their emails were filtered.
why do they make it so difficult to get help fom chess.com now??????
The process is relatively new but support is getting a lot of tickets through it and replying.
Feb 18, 2025
0
#12
My puzzle points are not being properly counted... My puzzle points have freezes and I am on legend 7. The customer care is operated by artificial intelligence and it can't understand my question... What do I do?
killerpawn_Astar wrote:
My puzzle points are not being properly counted... My puzzle points have freezes and I am on legend 7. The customer care is operated by artificial intelligence and it can't understand my question... What do I do?
Contact one of the moderators
Feb 18, 2025
0
#14
killerpawn_Astar wrote:
My puzzle points are not being properly counted... My puzzle points have freezes and I am on legend 7. The customer care is operated by artificial intelligence and it can't understand my question... What do I do?
The best suggestion is to look around and see if other people have had similar problems. If not, make your own thread.
/ Oh look. A thread that sounds similar-- https://www.chess.com/forum/view/help-support/stuck-at-level-6-in-legend-puzzle-path
I have written numerous emails to chess.com customer support, I have hit the "help" button and told it my tales of woe only to discover that it is an artificial intelligence no human ever reads your pleas for customer service! Chess.com is perfectly Kafkaesque! You can't get the attention of the customer service staff to save a life! I can't sign on to my paid account because my email address changed and the password is forgotten! I have begged and begged for help and I am paying them for a diamond account I can't sign onto! Customer Service please reply!