There were some posts about this a week or so ago. This is on Apple ios right? I'd file a ticket and see what staff has to say.
https://support.chess.com/customer/portal/emails/new
Time accelerated?
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Playing on my phone here. The game clocks are moving twice as fast as real life time. Is this normal? When my opponent moves, half the passed time is returned to his clock, while none is returned to mine. Playing at a natural pace in blitz, I find myself losing on time by over 2 minutes difference now. Has only started happening today. Any solutions?