What happens when you Report an Opponent?

Has anyone ever wondered what really happens when you Report an Opponent on Chess.com?

Does it seem like the answer is nothing...  

If the answer is nothing at all, then why does Chess.com have a report feature???

As a matter of fact, it seems like Reporting an Opponent on Chess.com is meaningless.  That's not a good thing at all.

As it stands, I believe many members of our chess community are fed up with the lack of any real sense that Reporting an Opponent does anything.  There is no evidence to the contrary.  

If anyone has real numbers on this, then please share it with us because it is very important to the well being of our chess community.  The current automatic reply format isn't working & it really just seems like nothing is done.

With the mass number of "daily use activity" (discussed in depth in my other thread topic), Chess.com likely uses an algorithm based program to siphon through the many Reports.  However, what does that actually do?

Has anyone seen that it does anything?  I believe it is doubtful and that it is merely a feature that is window dressing to be able to say that there is a Reporting feature but it doesn't really address anything that you raise.  How could it?  After all, there are likely so many different issues that are raised each minute or every second of the day. 

if anyone agrees or disagrees, then please share your thoughts here...  

this is a very serious issue

thank you in advance everyone.

Sometimes action is taken, sometimes a warning is given, and sometimes I’m wrong.

They don't do nothing, but they also don't tell you what happened with the guy you reported.

Let's say you report 3 people on the chess.com forum.

Person A makes a racial slur (against any random race) and you are of whatever that race is and report him.

Person B tells you to shut up until you have something intelligent to say in response to you saying 1.g4 is White's strongest first move, and you report him.

Person C says bacon is gross and you report him for saying your favorite food is gross.

You will not get a response to any of them, but in reality, Person A will be muted for a good long while, Person B will likely get a warning, and your reporting of Person C will get completely thrown out and nothing will happen.

All we see thou dost is bicker. What is wrong with thy head?

That's not the answer. Reports get investigated and results depend on what is found.

Reports gets investigated by chess.com team. Just think of it that you report and leave the rest for chess.com.

   What happens when you report an opponent?.......well, then they go on report of course.  Unless the're already on triple secret probation,....then they REALLY go on report.

It's not true that they do nothing about cheating. Twenty mods in armored personel carriers go to your residence. They surround your house with AR-15s, shotguns, CS gas, and dogs. A helicopter orbits around overhead. They demand that you surrender on a bullhorn as the dogs snarl and bark at you. But you don't surrender because you're in the middle of cheating wearing your gas mask with a 9mm strapped to your hip. Then they throw a flashbang grenade through a window and batter down your front door. After that you're taken before the cheating tribunal for judgement. If you are found guilty, they close your account and you get to go home and open a new account and start cheating again.

   A few yrs back, C.C caught someone cheating. They hanged him......and his horse.                                        

Might I inquire...  what percentage of cases are actually being addressed by chess.com?

Hmmmmm... I believe that more egregious infractions are addressed more than non serious matters, but could you imagine the shear volume of Reports that must be occurring?  How would a site attempt to manage such a volume of Reports?  There has to be an automated layer to the process.  

As you mentioned, some of those types of Reports would likely trigger a human inquiry which of course would require time.  When you multiply that by thousands, or tens of thousands, I don't see how they could possibly do it to be honest.  

Really?   Is that a true statement? 

Think about it everyone...  there has been an exponential increase in daily user activity on chess.com right?  thousands, if not hundreds of thousands of new accounts generated out of the blue by "interested" people who suddenly were compelled to create accounts because some unknown or unnamed something compelled them to do so...  

Let's say out of those numbers, 5% are aggrieved by something.  That would be tens of thousands of Reports...  Let's say a Report takes roughly 1-3 minutes to review and investigate.  That's a ton of time and effort.  Thats a ton of resources!  OMG... it would become overwhelming!!  so fast.... so hard...  mindbogglingly

it would truly become a bigly problem faster than you could mispronounce the word Chyna.  but i digress...

given the shear volume, it is perceivably impossible for chess.com and its mods to effectively address the Reports.  That is likely the reason why it feels like nothing is being done.  

That is the reason why I proposed that Chess.com should enable our chess community members to filter out accounts that have been created within the last 30 days!  By creating a simple toggle switch in Settings, known human members of Chess.com who have been playing here for years and titled players as well as expert level players can toggle the selector to filter out newly created accounts (generated within the last 30 days)

Most of the problems are created by accounts generated within the last 30 days.  Upwards of 97% of the Reports are likely generated because of accounts that were newly created.  Why?  Well, you would have to ask Chess.com that question, but I have my suspicions but I rather not go down that rabbit hole.  

By allowing titled and expert level players to filter out accounts that were newly created, it would relieve the stress on the overall Chess.com ecosystem in Live Chess by:

1) reducing the overall number of Reports

2) reducing the time necessary to review such Reports

3) reducing the time necessary to take action on such Reports

4) decrease the frustration level of those filing the Reports against such newly created accounts

5) increase both user satisfaction as well as mod daily duty loads immensely

I encourage chess.com to consider my words carefully & to follow my suggestions.  It will improve chess.com and the user experience.  it will also result in less server capacity issues & in turn less overall system crashes

Seriously... what does that mean?

5% is too high.

Anyway, I was reported recently and muted, so they do work.

You have to see the movie Animal House to know what triple secret probation is. It just means it's your last chance after already being given two chances and you're being closely watched.

"Assume the position. SWAT!! Thank you sir may I have another?!" Also from Animal House. It's a very strange movie.