Why Are chess.com's servers so bad?

Good Day!

Does anyone know why the servers on this site are so bad? I have very quick internet with a very low ping, but whether I'm playing on my PC or on a mobile device, the servers are so slow. By contrast, [another site -- MS] works so much better.

It takes Chess.com's servers so long to register a move, which is a nightmare as I like to play fast games. With [another site], I can play out games that have a 1 sec increment by playing quickly and slowly build my time back up.

On here it just goes down no matter how quickly I move.

What's going on?!

Thanks!

Your local connection is only a part of the equation. Other traffic on your local network segment, client processes, or an issue between your ISP and the site servers can play into  connectivity issues. Misbehaving advertisements can sometimes as well.

There are some things you can do in your end to minimize issues, but it may not fix everything. The site also only allows a maximum amount of lag time.

https://support.chess.com/article/213-how-do-i-fix-my-disconnect-lag-issues

Other sites don't share the same path, other than the first few hops and handle lag differently (such as forgiving all or most lag).

Kind thanks Martin, I appreciate your explanations. I would have said thanks sooner but I missed the notification. 

My ping is only 60ms according to chess.com, better than the other chess apps, but they register moves far quicker.

It's a pity as I prefer this site in almost every way. But the one thing I need them to be them at least average at, they are the worst at. By a long way, at least for me.

I probably need to play longer matches to improve my game, anyhow....

Thanks once again Martin.

Do you pay for the servers or is it free for you?

Same here. I get 19ms in cs2 i get 30 sec in chess.com i wonder why.

//By contrast, [another site -- MS] works so much better.

It takes Chess.com's servers so long to register a move, which is a nightmare as I like to play fast games. With [another site],//

Is it really thought necessary to remove references to other chess sites like this? How pathetic. 🥴