0-point bye for Rapid Tournaments

This just happened to me for the first time. It's so frustrating!

just happened to me aswell, what a shame

This just happened to me as well, very frustrating. It would be nice to have an explanation anyhow, whether it be a technical glitch or otherwise?

Basically, the live server process checks to make sure it can see a connection to all registered members at pairing. If it doesn't see a connection, it doesn't pair those members.

So, it could be a normal connection issue, assuming you were in the Play interface on the tournament when it started.

https://support.chess.com/article/4720-online-chess-performance-optimizations

bruh it happened to me wasted 7 hours

Same problem .... still ....

Current version of Chrome on Manjaro linux, literally watching the screen when the tournament starts and I get a 0 point bye every single first game of a tournament.

Try refreshing the tournament page a minute before the scheduled start.

Same happened with me today when i was 2/2 in 15|10 5 round tournament it gave me a 0-point bye in 3rd round and guaranteed me to not win the tournament. So frustrating as i was watching a game at that moment and they said i was offline!

If the pairing system doesn't see you on the tournament tab, then it doesn't pair as it sees an inactive connection.