30-Day Money Back Guarantee --

Hi, needing help with the 30-day money back guarantee here. Chess casual, daughter went ahead and bought a yearly subscription to premium. Don't play that often, so realised only when it got billed into my account after a week (no email, no warning.) Hoping possibly to get a refund since its a fairly large amount.

Asking 1.) How long does customer service usually take to respond? Also, 2.) Should I have to cancel my membership now, or will it automatically get cancelled when it gets refunded? 

Thanks and Merry Christmas. 🎅 

Yes, you should cancel. https://support.chess.com/article/585-how-does-membership-renewal-work. This will tell you how to cancel your auto-renewal.

There is a separate form to get a refund. https://support.chess.com/article/1963-request-a-refund

How long it takes can vary depending on the amount of inquiries that support has to handle.

In general, you should be able to get it in less than a week.

hi chess.com can I get a refund for my subcription? I badly need it

You'll need to contact Support directly using the option in the menu.

I want my money back guys. How can i take my momney. I dont want member

You need to use the link to support on the bottom of the page.

Once you do that, choose "Contact Support" .

Then "update or cancel subscription"

Finally look for "I want a refund."

You will need to complete and submit the form.

I have already to do this how long they contact back for me

I suggest NO ONE get membership on this site until they make it useful. Can't connect, can't post without things messing up, and they have decided to change the layout of settings where you can't find what you want.

I am off Lichess.

Its oke guys.