Account deleted for unknown reason!

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chessplaya268

Hello,

I was playing with a random person online in a 30 minute game. They messaged me "you are too slow be faster". Before I could respond I saw a blue message at the top of the screen saying "you have been kicked for 30 minutes". I can see that my moves ranged between 5 seconds to 45 seconds.

I have since tried to log back into my account and it says my account has been removed for violating guidelines. I am not aware of any specific rules around timing for individual moves.

When I made my account I clicked "beginner". I am learning chess and cannot be expected to make all moves in less than 45 seconds.

I have had no warnings whatsoever. I can only assume that account reported me for stalling, however I was not at all stalling, I was evaluating the board to find the best move. As I said I am still learning.

I believe this is a form of bullying and discrimination against beginners.

Please reinstate my account (katesgambit26) and give a warning to the account who reported me, for inappropriate reporting ([removed -- MS]).

chessplaya268

At a minimum please remove my profile and profile picture from the website as I now have no control over the account or my personal information attached to the account.

Martin_Stahl
chessplaya268 wrote:

Hello,

I was playing with a random person online in a 30 minute game. They messaged me "you are too slow be faster". Before I could respond I saw a blue message at the top of the screen saying "you have been kicked for 30 minutes". I can see that my moves ranged between 5 seconds to 45 seconds.

I have since tried to log back into my account and it says my account has been removed for violating guidelines. I am not aware of any specific rules around timing for individual moves.

When I made my account I clicked "beginner". I am learning chess and cannot be expected to make all moves in less than 45 seconds.

I have had no warnings whatsoever. I can only assume that account reported me for stalling, however I was not at all stalling, I was evaluating the board to find the best move. As I said I am still learning.

I believe this is a form of bullying and discrimination against beginners.

Please reinstate my account (...) and give a warning to the account who reported me, for inappropriate reporting ([removed -- MS]).

If you look at the profile of the closed account you'll see the reason for the closure along with a link to a help article explaining what the reason is related to. Also, you would have received an email on the address associated with the account with your options.

Martin_Stahl
chessplaya268 wrote:

At a minimum please remove my profile and profile picture from the website as I now have no control over the account or my personal information attached to the account.

Your picture has been removed. If you need more than that you'll have to open a ticket to support using the email address attached to that account.

https://support.chess.com/collection/343-contact-us

Honchkrowabcd

I was your opponent

Martin_Stahl
Samanthalee99 wrote:

Good to hear that, moderator u r the bestttt, ban this pervert [removed -- MS] from chess.com pls

If you have a problem with another member, you should report them directly, not post in the forums.

https://support.chess.com/collection/343-contact-us

chessplaya268

I haven’t received an email regarding my account closure at all. The link I clicked next to my account just says fair play? Again I think it’s due to my time making moves but I don’t think that’s fair to delete my account for taking longer to make moves.

MasterMatthew52

Well, it's one of these reasons https://www.chess.com/legal/fair-play

Martin_Stahl
chessplaya268 wrote:

I haven’t received an email regarding my account closure at all. The link I clicked next to my account just says fair play? Again I think it’s due to my time making moves but I don’t think that’s fair to delete my account for taking longer to make moves.

The site does not close accounts for taking a long time on moves.

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