Winner690 wrote:
The point is that my account got closed for some random reasons and I asked chess.com. They didn't give back my premium
Accounts closed for TOS violations can result in the loss of premium.
Account hacked
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Jan 6, 2022
0
#43
tonnysasse wrote:
I send several support tickets yesterday and not sure how the reach back to me - i am eagerly waitng for a response
Message me your account name, since this one is a brand new account.
Jan 6, 2022
0
#44
tonnysasse wrote:
the account name should be the same? I Think, I have my account always on and dont pay attention to that lgin as i stayed loggedin. This got created when i tried login through google when i couldnt login as i usually do through google. My email address is the [email removed -- MS]. if the account needs to be different tonny_sasse would be the alternative
I asked a staff member about that email and the only account associated with it was the one you are posting on, and it was opened yesterday.
Jan 6, 2022
0
#45
tonnysasse wrote:
Thank you for following up
i am have being a diamand member for more than a year with hundreds of games in my archive and library. i got an warning also that a person in India changed my email, i noticed that later
i bet is, that some other person is now using my payed account for free and changed the personal info like email address. If I goback in my browser history and click on some of my analzye games it shows that game this account -- with no history or my friends list - not sure this helps?
Could you send me a link to one of those games?
Jan 6, 2022
0
#46
tonnysasse wrote:
https://www.chess.com/game/daily/373743617
This is interersting, this is a game in Dec last year and my name in the link was changed to in aryn69 (india flag) in the browser history - routerbox is my friend of mine
Ok, a staff member knows about it and closed the account. I'm going to message them to see if your ticket has been seen yet.
May 1, 2022
0
#47
tigersplaychess wrote:
my account had the same problem i havent played since march but when i came back today there were a few games played and it was closed
You'll want to contact support: https://support.chess.com/article/346-contact-us
Accounts all over the internet are comprimised everyday. It isn't unlikely that out of the millions of accounts on chess.com that it could happen to someone.
The point is: Why would anyone hack an account, play one game and leave it at that?
Because they don't have the time to play any more?