ad pop up on chess board during play

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jsab23

Hi there, I am experiencing a volkswagon ad pop up on my chess board during play. It pops up on the top left corner of the chessboard usually about 5 to 6 minutes into my game and there is no X to remove the ad!!!  I am generally screwed every time out of completing the game.  How can i remove this or stop from happening?

Martin_Stahl
jsab23 wrote:

Hi there, I am experiencing a volkswagon ad pop up on my chess board during play. It pops up on the top left corner of the chessboard usually about 5 to 6 minutes into my game and there is no X to remove the ad!!!  I am generally screwed every time out of completing the game.  How can i remove this or stop from happening?

 

Next time that happens, capture some data about it and report it

https://www.chess.com/forum/view/community/reward-earn-diamond-membership-by-finding-and-reporting-bad-ads

jsab23

jsab23

this is my board usually a few minutes into my games, I could not finish my last 3 games due to this

Martin_Stahl
jsab23 wrote:

this is my board usually a few minutes into my games, I could not finish my last 3 games due to this

 

It's also possible you have some malware on your system. I believe in the play interface, the ads are limited to the game completed screens.

 

You might want try clearing your browser cache and using an anti-malware tool to make sure that's actually not coming from somewhere else 

forestk

In two of my last three games, I have been kicked out of chess.com and into an AT&T advertisement. Could this be an issue in chess.com or do you think it is Malware on my laptop. It has only happened when during chess.com games.

Martin_Stahl
forestk wrote:

In two of my last three games, I have been kicked out of chess.com and into an AT&T advertisement. Could this be an issue in chess.com or do you think it is Malware on my laptop. It has only happened when during chess.com games.

Could be malware but sometimes bad ads make it into the ad provider. If it might be the latter, you can report it:

https://support.chess.com/article/4914-how-do-i-report-a-bad-ad

samuelschoenberg

Last game I played I had a full page add pop up for a couple seconds.

mntycarlo

Full page ad, thrice, during my previous game! ^%$$#@

Bafor1o

Im literly playing bullet chess where every second counts and a ad pops up and borrows half of my time like wtf

Master_Duck1234

when i play a chess game a random pop up screen pops up and after i have to start again or a new game

its sooooooo annoying!!!!!!

and the pop up is creepy

Martin_Stahl
masterchessdandan wrote:

when i play a chess game a random pop up screen pops up and after i have to start again or a new game

its sooooooo annoying!!!!!!

and the pop up is creepy

You should report it using the process in the provided link above

SlivMar

Ok so you are aware this has started happening again, @martin_stahl is anyone on the team looking into it?

Martin_Stahl
SlivMar wrote:

Ok so you are aware this has started happening again, @martin_stahl is anyone on the team looking into it?

Staff have been referred to a few recent instances and are looking into it

johntripodi

The same thing is happening to me during Bullet games.

salomonkandov2

A new tab keeps opening up. It's an annoying add. While playing. It's not fair.

RandomRandom2

When I am playing, an ad pops up and puts me in a new tab three or four times. Is there any way to stop that from happening? This only happens in the browser; I don't have this issue on the chess app.

ReVerseYTReal

i use an adblocker i cant help but its probably malware, CC wouldn't do that if you were in a chess match

4news
Causinglol wrote:

i use an adblocker i cant help but its probably malware, CC wouldn't do that if you were in a chess match

You think all of us have malware? Lmao, it's this site.

4news

Obviously they are trying to get more ad revenue.

If it was malware it would happen on other sites but it only happens here.