also, i can't access any of the videos -- the computer reports that "the file is not found."
black screen whenever i attempt to play live chess
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Aug 7, 2013
0
#3
Are you on a PC? If so, what version of windows? Any plugins or extensions on your browser? Are you having the issue on any other browsers?
pc windows 8. no plugins or extensions that i know of. just upgraded my java. i use chrome for my browser -- haven't tried anything else. Thanks for your post. please get back to me on this -- i just paid the money to switch my account to gold.
Aug 9, 2013
0
#5
Are you using Chrome in App mode or desktop mode? Can you please try using IE -- just so we can see if its an issue with the browser, not permanently :)
same problem.
Jul 7, 2017
0
#7
Are you visiting the site through the Facebook app? Or have you recently? If so, try clearing your cache and cookies, then visit the site but not through the Facebook app.
I've had the same issue with Chrome, Safari and Firefox.
Again black screen? I never experienced that, ... on a PC and of course not FB.
same problem help
Jul 8, 2017
0
#11
Loading the site through Facebook seems to be the issue and staff is looking into it. I tested and had the same problem. It even caused issues when loading the full site outside of Facebook.
I got things to work by clearing the cache and cookies. Then tested by loading the main site, www.chess.com, and used the logon with Facebook option. So, if you want to access the site while they work on a fix, that should work.
well, the problem is solved when I uninstalled flash player.it's fine now.
same problem
Jul 14, 2017
0
#14
I just tested and it loaded fine through Facebook. If you are still having problems, clear your cache and cookies and try again.
Sep 12, 2017
0
#15
Help whenever i try to play it shows the side buttons and then just my grey backround and i cant sign out of my account and i have cleared my cache and cookies.
Pretty sure the site is down currently? Seeing this also.
Nvm its back for me already
Sep 12, 2017
0
#18
Yeah, pretty sure they were updating some stuff. Not sure if it was CDN related or script but a lot of things had a bit of breakage 
Hi -- my computer immediately jumps to a black screen, even though I can hear the moves being played. I am using chrome as my browser and just updated my javascript. any ideas???