Bug in the "Insert chess game or diagram"

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VikrantPlaysD4

When I click the "Insert chess game or diagram" button, the board and pieces keep appearing and disappearing. I am a blogger so that makes it impossible to upload puzzles and games. Could you please fix this bug?

PATTERN:

1. Board and Pieces show up

2. Board disappears

3. As a consequence of 2, only Pieces show up

4. Pieces disappear

5. As a consequence of 4, nothing shows up; it's all white

6. Board and Pieces reappear

Over and over again, until I get bored and click the close button.

VikrantPlaysD4

In the Custom Positions Club (https://www.chess.com/club/custom-positions-club) the following members have complained too:-

@RALRAL333

@schustruy

@SJ_SJ

Also, @MathsMaths0 has experienced the bug.

WSama

Mushi na. As a fellow blogger I hope this bug gets sorted soon, but in the meanwhile a temporary fix would be to make use of a PGN. For puzzles, this sort of sucks as it is a bit unconventional, but it'll get the job done.

erik

Working on this!

erik

What chessboard theme and animation are you using?

WSama

It seems that the OP uses the wood theme with the default animation.

erik

This actually happens because of Real3D. We found the bug and are looking into it. 

WSama

Oh, that's great. Is this a new feature available in Beta - is Real3D technology being integrated into 3D chess boards?

VikrantPlaysD4

Hello erik. Thanks for your help.

VikrantPlaysD4

I changed my theme to Light and it works now.

VikrantPlaysD4
WSama wrote:

Oh, that's great. Is this a new feature available in Beta - is Real3D technology being integrated into 3D chess boards?

I'm a Beta guy and in my 3D era, Beta didn't help.

VikrantPlaysD4

sad.pngsad.pngsad.pngsad.pngsad.pngThere's another bug!!!

The pieces are a little off the squares. Then, when I play a move, the move is recorded but doesn't appear on the board. For example, 1. e4 is recorded but the pawn stays on e2!!!

Luckily, the Load buttons still workhappy.png.

WSama
VikrantPlaysD4 wrote:

I changed my theme to Light and it works now.

Yes, turning to the light always works 😇.

WSama
VikrantPlaysD4 wrote:
WSama wrote:

Oh, that's great. Is this a new feature available in Beta - is Real3D technology being integrated into 3D chess boards?

I'm a Beta guy and in my 3D era, Beta didn't help.

I was Beta once as well, that's good to hear. I was wondering, do you see the board in 3D as in the movie 3D - as in pop on some glasses?

WSama
VikrantPlaysD4 wrote:

Hello erik. Thanks for your help.

Hello Erik. (Where were my manners)

VikrantPlaysD4
VikrantPlaysD4 wrote:

There's another bug!!!

The pieces are a little off the squares. Then, when I play a move, the move is recorded but doesn't appear on the board. For example, 1. e4 is recorded but the pawn stays on e2!!!

Luckily, the Load buttons still work.

HELLO...

WSama
VikrantPlaysD4 wrote:
VikrantPlaysD4 wrote:

There's another bug!!!

The pieces are a little off the squares. Then, when I play a move, the move is recorded but doesn't appear on the board. For example, 1. e4 is recorded but the pawn stays on e2!!!

Luckily, the Load buttons still work.

HELLO...

It seems whatever features you're using are still in early development. They're Beta features, and you're a Beta tester. As a blogger you've undertaken a noble cause subjecting your work to bugs for the sake of this site. Beta testers are cool - they never complain tongue.png. Therefore I believe this post actually belongs in the Beta club, where it can receive due urgency. Please submit and discuss any further finds regarding Beta in the Beta club.

Sincerely saltyXmember