Its frightening how many simply do not read. No wonder identify theft is still such a problem.
Cancel automatic renewal because Chess.com are hiding this option.
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Jun 15, 2020
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#3
BMO27 wrote:
Why have you hidden the cancel renewal button? Cancel my renewal immediately please. I don't want to cancel the subscription I just want to cancel your ability to take my money whenever you want. This is a disgrace and the app has therefore become untrustworthy. I have searched for an hour to try and cancel the renewal and I have seen many complaints from your customers online from 5 years ago and it is still hidden. Sort it out.
It's not hidden.
https://support.chess.com/article/585-how-does-membership-renewal-work
On the app it should be Settings > Account > Membership Plan
For iOS, the link above provides the instructions.
'Cancel Premium Membership' should simply be renamed to 'Cancel Automatic Renewal'.
Why have you hidden the cancel renewal button? Cancel my renewal immediately please. I don't want to cancel the subscription I just want to cancel your ability to take my money whenever you want. This is a disgrace and the app has therefore become untrustworthy. I have searched for an hour to try and cancel the renewal and I have seen many complaints from your customers online from 5 years ago and it is still hidden. Sort it out.