Your profile still says you're diamond.
Easy way to check would be to try to watch one of the videos as you need Diamond membership to be able to do that.
I'm guessing (but I don't know) that 'cancelling' verification just turns off recurring billing.
Unless I'm not seeing this correctly, there were two separate buttons -- one to cancel my membership, and one to cancel the verification subscription. I clicked the latter, and while it *did* cancel my verification for next year, now my diamond subscription seems to have been canceled as well. If there were a way to know for sure, that would answer the question. Do you know one way or the other? I mean about my specific instance, though knowing the policy is helpful too.
I think cancelling would just cancel the renewal whenever your subscription runs out.
I would write to support@chess.com.
Your profile still says you're diamond.
Easy way to check would be to try to watch one of the videos as you need Diamond membership to be able to do that.
I might not be remembering correctly, but I could swear it went from telling me when the membership would renew to telling me when it would end. Once I submitted the help desk ticket I realized that it wasn't anything more than an academic question, though, which I had to admit to them. Because I can just re-up when it happens. So if that's how it was it's not much of a complaint. More of a bug report.
That’s how most things work once you turn off auto-renewal. It’s the same with Amazon Prime etc or any number of other subscription services. It’s not a bug.
I know I should let it go, but what I'm saying is, there were two different subscriptions, and they both got canceled. They were tied together when they shouldn't have been. In other words I'm just highly irritated. It's not the only time this sort of thing pops up. If you want to downgrade your acct from diamond to platinum, or what have you, you have to cancel your subscription and resubscribe. At least that's how I remember it. Same if you want to change your billing date. Or switch from yearly to monthly, come to think of it. Maybe I'm answering my own concern. It's not a bug and it's not getting rewritten.
Okay, I heard back from support. As it turns out, yes, my subscription was canceled as well. Not my account, as I had said. I had misspoken. I would have still had the ad-supported acct until I re-upped. But that shouldn't be happening.
Okay, I heard back from support. As it turns out, yes, my subscription was canceled as well. Not my account, as I had said. I had misspoken. I would have still had the ad-supported acct until I re-upped. But that shouldn't be happening.
Are you on a month to month? On an annual subscription, you can cancel the renewal of your subscription but your premium membership stays in effect until it runs out.
Unless I'm not seeing this correctly, there were two separate buttons -- one to cancel my membership, and one to cancel the verification subscription. I clicked the latter, and while it *did* cancel my verification for next year, now my diamond subscription seems to have been canceled as well. If there were a way to know for sure, that would answer the question. Do you know one way or the other? I mean about my specific instance, though knowing the policy is helpful too.