Check spam folders?
Can you see if the account was actually created? https://www.chess.com/member/
Use that link along with the chosen username and see if it exists and is a new account.
If you can't find the e-mail in spam/junk or the account wasn't created, you can open a ticket and staff can look into it:
https://support.chess.com/customer/portal/emails/new
Yes, I have checked - it hasn't been created.
I'll open a ticket.
Thanks for the advice.
We are working on this now. Its our top priority! Hopefully fixed very soon!
My friend is trying to make an account here and it says the username has an inappropriate word even though it is something like goodfriend43. I didn't have this problem creating an account march 23rd, 2021
hello im having issusis my friend cant create a account on chess.com
My friend is trying to make an account here and it says the username has an inappropriate word even though it is something like goodfriend43. I didn't have this problem creating an account march 23rd, 2021
There was a bug and it's been fixed.
If you're on the iOS app, upgrade if you can. If you can't, staff are looking into it for older versions of the app.
Every time I try and login it brings me back to the login screen not logged in
Hi!
My wife is trying to create an account on chess.com (desktop version) and after submitting a username and an email - nothing happens and she doesn't get any email - what could be the problem?