Cannot start game - 'Starting soon...'

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ConnahVB

I can't seem to find anything to say servers are down but I canot start a live game, just stays starting soon or assigns a player and auto aborts.

Anyone else having the same issue?

Would be good to get a server status page. 

ChrisJ28

Same for me.

Martin_Stahl

Servers aren't down but staff are looking into it.

nyar108

same here

Martin_Stahl

I believe this should be working better now.

theotherothermatt

I suspect that chess.com is suffering from a DDoS attack. Their services are protected by cloudflare, and my ping times to CF's edge routers is ~20ms but my ping to chess.com's application servers is ~60ms, and it looks like connections to live.chess.com or live2.chess.com is struggling. So maybe an pplication (layer 7) DDoS attack?

Martin_Stahl
theotherothermatt wrote:

I suspect that chess.com is suffering from a DDoS attack. Their services are protected by cloudflare, and my ping times to CF's edge routers is ~20ms but my ping to chess.com's application servers is ~60ms, and it looks like connections to live.chess.com or live2.chess.com is struggling. So maybe an pplication (layer 7) DDoS attack?

Pretty sure that's not the case today.

theotherothermatt

Those ping times above are from the network layer, but the latency bar on the web page had me at 1/4. So is it a SRE problem?

Martin_Stahl
theotherothermatt wrote:

Those ping times above are from the network layer, but the latency bar on the web page had me at 1/4. So is it a SRE problem?

Can't say for sure what exactly you might be seeing between you and the site. I do know staff found an issue and have made some changes that should have fixed the issue experienced with new seeks for some members.

Getgo42

Still not working for me. Hope this gets fixed soon!

theotherothermatt

Yeah, still not working for me either.

DanglinD
Same. Not waiting around 3 minutes for 20|1 matches. Miss me with that
Martin_Stahl

So, apparently when I posted earlier they still had some issues. Everything should be back to normal now.