can't find games

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mmibpkr
I just recently joined the chess.com community. I used to find games with no problem within max 30 seconds. But aboit 2 days ago, it just stopped working. The game tries to find an opponent for several minutes, and doesn't find any.
mmibpkr

Sorry if I'm multiplying questions that have been asked, I could not find any information.

BRENDA

Hi there! Thanks for posting! I'm sorry that you're dealing with this issue! Can you please provide me with some information? For example, what browser do you use? Google, Safari, IE? When you search for games, does it give you an error message?

First, I encourage you to use Google Chrome! This is by far the best browser for our site! Next, I would suggest clearing the cache on your browser every so often. It's kind of like an oil change- Helps maintain a good speed and overall performance! 

Let me know how/if you try these options!

mmibpkr

It worked like charm, thank you a lot!

Edit; I cleaned cache in browser and android app. 

BRENDA

Wonderful!!!! 

Demonicprowl

Same cant find games

1he3estroyer

I also cant find matches using my chess.com account but I have no problem playing as a guest, why is this? and how to fix?

borkov99

same problem, clearing cache didnt work

FlashFighters

yep, it's broken here as well. Has been happening for a few day now randomly, sometimes I'd find games sometimes it'd just wait 5 minutes and not find one. Sometimes cancelling the queue and starting it again would work, but that doesn't seem to work now anymore.

SquidJeIIy

Recently have had the same issue.  I go to find a game and it just keeps searching.  If I close out and try again later sometimes it's back to normal, sometimes it's the same.  Google Chrome / Ad blockers off.

 

I wonder if it's chess.com not being able to keep up with the resurgence in chess popularity and the servers are just under provisioned for peak hours?

Sam0H

It is not putting me into a game... I have tried clearing my cache and I'm using Chrome

 

Sky0711

The same problem right now. Now game, right about as I bought diamond membership.

mattinglyc

Same problem. Can't find a game, worked this morning until it stopped. Cleared cache/using chrome. 

mattinglyc

Started working again right after I posted, but it hadn't worked all day. strange. 

Sam0H

It kinda just started working randomly for me

idkdiaffasfasf

same

 

No_status111

not finding games 

Kiblyn

same

breakerofwind

There are a number of players with this problem.  Why not challenge each other to a game?

JellySword

Funny how this thread is two years old and people are responding to it again

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