Can't see tutorial videos

Sort:
ilanmer

Hello,

I dicovered today I lost the abillity to watch tutorial videos. Instead, I get a "start a challenge" button immediately and a written guide along.

I'm gold member and could do it before.

Would really appreciate the help, thank you!

justbefair

Hmm. Are you using the website or one of the apps?

I can't guess why "Start a challenge" pops up.

https://www.chess.com/videos

giulianisanches

Well, I'm facing the exact same issue.

What I have figured out is that If i click the start challenge and then go back the button to play the video appear.

Is there a solution for this ?

Martin_Stahl
ilanmer wrote:

Hello,

I dicovered today I lost the abillity to watch tutorial videos. Instead, I get a "start a challenge" button immediately and a written guide along.

I'm gold member and could do it before.

Would really appreciate the help, thank you!

If you're on the Android app you have to click the video button

ilanmer
Martin_Stahl wrote:
ilanmer wrote:

Hello,

I dicovered today I lost the abillity to watch tutorial videos. Instead, I get a "start a challenge" button immediately and a written guide along.

I'm gold member and could do it before.

Would really appreciate the help, thank you!

If you're on the Android app you have to click the video button

Yes! Thank you!

Though to clarify to anyone that have the same issue..

You need to press start the challenge and then in the left corner there is a play button

ilanmer
giulianisanches wrote:

Well, I'm facing the exact same issue.

What I have figured out is that If i click the start challenge and then go back the button to play the video appear.

Is there a solution for this ?

I might have a diffrent problem than you, but I posted my solution in the previous comment.

Best of luck!