Charged for Free Trial
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Hello, I tapped on a free trial for Premium Membership yesterday (12-Oct-2020) and it turns out I have been charged for full membership. Please may I have my money returned to me soonest as I requested a free trial and not paid membership. Thank you.
DoctorLotus wrote:
Hello, I tapped on a free trial for Premium Membership yesterday (12-Oct-2020) and it turns out I have been charged for full membership. Please may I have my money returned to me soonest as I requested a free trial and not paid membership. Thank you.
Gosh, Doc, your profile says you have been a diamond member previously.
The free trial is only for first time members.
You can cancel your new premium membership in settings. You will have to write to support@chess.com if you want a refund for any unused portion of the membership.
Thanks. Yes I was a while back but it expired. Then when I returned to the app - it had the option to have a free trial so tapped on it! Thanks - I’ll write to the email address
Jun 18, 2021
0
#4
Im also confused it said free trial, i had this before but i just thought it was offering again so i clicked the free trial bit and it still ended up charging me and i would like a refund for it, i havent used any of the features.
Jun 18, 2021
0
#5
sam3874 wrote:
Im also confused it said free trial, i had this before but i just thought it was offering again so i clicked the free trial bit and it still ended up charging me and i would like a refund for it, i havent used any of the features.
To get a refund you need to open a ticket with support.
https://support.chess.com/article/346-contact-us
They're still doing this to people in 2024 btw.
This issue was raised in 2020 and four years later it still says "free trial" all the way up until the point you've already been charged.
I'd have said it's probably just an error on their part but to see it's been this way since 2020 tells me they're absolutely doing this deliberately.
Omg it 2024 and i cant belive this thing is till going on, I have duped not once but twice back in 2020 same thing occcured with me, and 4 days before also, i just realised this is an deliberate attempt, they could have just fixed it alot sooner, but they choose to keep it this way
leopshef2 wrote:
They're still doing this to people in 2024 btw.
This issue was raised in 2020 and four years later it still says "free trial" all the way up until the point you've already been charged.
I'd have said it's probably just an error on their part but to see it's been this way since 2020 tells me they're absolutely doing this deliberately.
Did you get your refund back, if yes what steps did you follow please help me in this.
Apr 23, 2024
0
#9
rudramsaraf wrote:
leopshef2 wrote:
They're still doing this to people in 2024 btw.
This issue was raised in 2020 and four years later it still says "free trial" all the way up until the point you've already been charged.
I'd have said it's probably just an error on their part but to see it's been this way since 2020 tells me they're absolutely doing this deliberately.
Did you get your refund back, if yes what steps did you follow please help me in this.
You'll need to contact support directly using the Help menu and they'll get your issue resolved.
rudramsaraf wrote:
Omg it 2024 and i cant belive this thing is till going on, I have duped not once but twice
How exactly did they get your credit card number to "dupe" you ?
You duped yourself.
No S sherlok
It was clearly writtem "1 week free trial" and not just at one place but at three different level i read it okay,
It was also written you will be charged after your free trial end
DoctorLotus wrote:
Thanks. Yes I was a while back but it expired. Then when I returned to the app - it had the option to have a free trial so tapped on it! Thanks - I’ll write to the email address
I'm a bit late, but did you get your refund?
The same thing just happened to me. I got a free trial a couple years ago and earlier today I saw I had an option to do another one. Just as I enter my information for the yearly subscription, I see I got charged immediatly after. It's crazy how a platform this Big has issues like this.
rudramsaraf wrote:
Omg it 2024 and i cant belive this thing is till going on, I have duped not once but twice back in 2020 same thing occcured with me, and 4 days before also, i just realised this is an deliberate attempt, they could have just fixed it alot sooner, but they choose to keep it this way
Same thing happened to me. Did you get refunded?
Aug 21, 2024
0
#14
hampster78 wrote:
Man same thing happened with me today.I had used one free trial before but then i saw today that again they are giving free trial but when i made payment the amount got cut immediately from my bank account.I hope I will get my refund.I have contacted them via app they said that our team will contact you with in 1-5 days.
Did anyone got their money back?
I haven't heard of anyone requesting a refund that didn't get it
How many days did it take to get the refund guys?
