We can't really help you. You need to go through Billing. They do their best with a limited staff, but 3 days seems about the average response in my experience, and last time I had a problem it took over 2 weeks to resolve. I'm just saying it might take a little patience on your end. Let me find a link...
chess.com membership HELP
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Feb 27, 2020
0
#4
@baddogno thanks for your response, I went through a phase where I was stubborn about my rating and I made new accounts until it got better (of which I regret) I now keep to this account because I have looked at it from a different perspective, it’s great to watch my rating improve... I am worried it added the membership to an old account linked to my apple and hope Chess.com forgive me
Make sure you give them all the details when you contact them. Lots of kids do the same things with their accounts and while not pleased, I think chess.com is generally ready to forgive and forget. Good luck!
Feb 27, 2020
0
#6
CharlieHDevonChess wrote:
Hi again everyone, just bought chess. Com premium membership on my iTunes account with the same email as my chess.com account but it won’t go through and now it says I have no flairs (yet the payment has gone through) please help I payed £91
Thanks in advance for your kindness
Purchases made through the app require manual intervention to add to the profile. It can take a business day or two to get applied, but a ticket doesn't hurt.
Mar 1, 2020
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#7
@martin_stahl thank you, what sort of manual intervention are you talking about??
Mar 1, 2020
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#8
Apparently there isn't a direct connection between the iOS app store purchases (or Android even) and the site's membership system. So someone in billing/customer support has to apply the purchases to accounts. At least, that is my understanding of it.
I purchased the yearly gold membership but it will not let me analyze my games
fatcatjones wrote:
I purchased the yearly gold membership but it will not let me analyze my games
It can't have gone through yet or you would have a little thingamajig next to your flag.
if i buy a chess.com premium membership in one country then move to another will my membership remain or are there like diffrent servers and stuff. This might be a really stupid question but i just want to make sure
@ httpsHassan: Unless you're planning to move somewhere like N. Korea, you should be fine. Europeans have clamored for their own servers to cut down lag, but I think they're still all in California.
Jan 4, 2024
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#13
httpsHassan wrote:
if i buy a chess.com premium membership in one country then move to another will my membership remain or are there like diffrent servers and stuff. This might be a really stupid question but i just want to make sure .
If i buy diamond annual membership in india , does it also work if i move to australia??
Jan 5, 2024
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#14
Drunkestian_Joker wrote:
httpsHassan wrote:
if i buy a chess.com premium membership in one country then move to another will my membership remain or are there like diffrent servers and stuff. This might be a really stupid question but i just want to make sure .
If i buy diamond annual membership in india , does it also work if i move to australia??
Memberships are tied to the account. It doesn't matter where you sign in from with that account, it will have the membership.
Jan 7, 2024
0
#15
masterkavtar wrote:
I brought a diamond membership (monthly) and still i cant review my games and cant do unlimited puzzles and cant access any of the features. And when i try to buy it again it says that i have already brought it and it ends i a month. What should i do? (I alredy has been 2 days and im still waiting)
If you bought through one of the app stores, it applies to the email address associated with the app store. Do you have a different account associated with that address?
Jan 8, 2024
0
#16
masterkavtar wrote:
No i didn’t brought it through the app store and it alredy has been 3 days and 3 day is wasted. So pls help me fast if you know how
You purchased on the website?
Jan 8, 2024
0
#17
masterkavtar wrote:
Yes i brought it on the app
The app is different than the website process
The app attaches the purchase to the account that matches the email that matches the email on both. You probably have a different account that the membership was applied to.
Staff will get back to you, it just may take longer than expected. If this is the account you wanted the premium on, they should be able to assist with that
Jan 9, 2024
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#18
masterkavtar wrote:
Hey martin_Stahl can you help me a little faster cuz it already has been 5 days since I brought membership and its not working and 5 days are already wasted and im so confused and angry becouse i saved money myself and i really dont want it to waste so pls help me if you can🙏
Since there are a lot of tickets, staff work most in the order received. They should respond soon
Jan 9, 2024
0
#19
masterkavtar wrote:
How are they going to contact me? On email or on the app
Through email on the account you used on your support ticket.
Jan 10, 2024
0
#20
masterkavtar wrote:
I sent a ticket 4 or 5 days ago, and they are not responding. If the membership has no days left why should i need it. 5 day is wasted, and i understand that they have a lot of tickets but 5 days is too late. should i send another one? Martin_Stahl.
No, you shouldn't send another one. They should be responding soon.
Hi again everyone, just bought chess. Com premium membership on my iTunes account with the same email as my chess.com account but it won’t go through and now it says I have no flairs (yet the payment has gone through) please help I payed £91
Thanks in advance for your kindness