Chess.com Member Support

Why does it take years to get a response from the Chess Member Support? I have sent a reply to a message I got from a Support Assitanct and uptil now still have not gotten a reply. Today makes it 4 days. Your Support Services is one of the slowest that I have seen. I asked a question to the Support Services and got a different response. Then replied and still not responsed till date.

What do they do there? Answer a billion queries? It is frustratingly embarrassing to wait and wait to hear from them. Please I need urgent response!!!!!!!!!!!

Insulting the staff won't help you get the answer to your problem.

Why not post your problem here online like everyone else? It is surprising how frequently other members can offer help.

Where in my post did I insult them?

Let's solve your problem first. What is your problem that is so urgent?

I got a 10 day trial. Activated it and money was taken from my card. Question 1. Is it still a 10 day trial that I got billed for?

Question 2. If I cancel before the 10 days expire, will my money be refunded?

Question 3. If it is not a 10 day trial even though I got invitation from Chess.com that it is, can I have my money back please?

Yes, yes and yes.

So I have contacted the Support Services since the 27th. However uptil now, I still have not heard from them again. Right away is it okay if I terminate the membership or wait to hear from them?

You didn't say when your trial started but I am pretty sure that they charge when you complete the 10 days and haven't canceled.  

Have you canceled? There is a cancel button on the "My Account" page.

People are always freaking out about getting charged after the 10 days and it appears that nobody ever realizes that this will happen.

However, chess.com has made clear that as long as this is the first time you have done this and you cancel within 30 days (of the start) and write an email using their contact form asking for your money back, you will get it.

Here are some of the previous threads on this:

http://www.chess.com/forum/search?keyword=10+day+free+trial

The 10 days is still valid. I will go and cancel now and see if I will get my money back. I have also sent them several emails, telling them to refund my money back.

I do not understand the concept of the 30 days money back. I have subscribed before for a year or more but have not requested money before. I have also not used the 30 day money back guarantee.

So I am still waiting for them. 4 days and still counting. Will cancel

Doesn't the above image prove that this isn't a 10 day trial? On the membership page, it says I have €87.81 of membership credit available for upgrades. Meaning this isn't a 10 day trial right?

I dont know about this, but if you started your membership 30 days or less ago and you ask for you money back, you'll get it, I am pretty sure about it, so dont worry.

The 10 day trial and the 30 day money back guarantee is supposed to be for new premium members.

If you have been a member before, I don't know if they will give you your money back.

That cancel notice you posted just says that your cancellation won't be effective until 9/24/2016. 

I'm sure it won't help if you have written any emails insulting their customer service.

The "Stewie" avatar isn't likely to get you any sympathy either. Better change it to a nice looking kitten.

I hope you enjoy your premium membership.

If it is the first time he buys a membership and no more than 30 days have passed, he should get his money back. All the cases in which this happened, ended in getting their money back, as far as I know...

I got a 10 day trial. Activated it and my money taken. I want it back.

Yes, but it is not the first time. He has been a paid member previously. 

If they give him his money back now, what's to stop him from running this scam again and again?

@notmtwain:

I assumed it was his first time when I read this, I guess because he said he got the 10 days trial which is usually offered to new members (so they havent paid before). But if it is not the first time he does this, then I agree with you that he wont be getting his money back for obvious reasons.

So why was I given a 10 day trial?

I don't think it was a conspiracy to catch a few former members. If I were you, I would calm down and wait for them to answer. They will answer. You will probably get your money back or at least most of it. (Wouldn't it be fair for them to charge you something-- perhaps the one month Diamond membership fee?) 

Are you at least enjoying the Diamond Membership while it lasts?

Yes it would be fair of course. I do not mind at all. In the meantime let me enjoy the membership while they ponder when to reply. Thanks for your responses and sincere concern!