ChessKid Support is almost non-existent.

ChessKid customer service is a bad joke. I buy Gold in bulk (15 - 20 slots) and circulate them among my most active students. ChessKid reached out to me and asked if I wanted to be set up with an enterprise account. The invitation said it didn't affect billing; enterprise was just an easier way to manage my kids (I have about 180 kids so far, about 70 are in my classes each semester, but I let everyone stay in our ChessKid clubs).
I clicked the button to change to enterprise, and voila! All of my current pre-paid Gold disappeared and all of the Gold already assigned to Gold were unassigned. I cannot reassign Gold now.
I tried their bot help, which replied "that doesn't sound right". Duh. It looked like maybe a live agent took over and asked "How my I help?". I replied, "Read the previous paragraphs". I might have upset the agent because the reply was "Someone will contact you in 1 - 3 days".
I tried purchasing some more Gold because I was desperate to get my students back to work. It shows that Gold as active but still won't let me use it. I tried contacting ChessKid again, and the bot asked me for an image of the Gold receipt that they emailed me (WT*?). ChessKid has shut part of my classes down for the week, apparently.

I've been at odds with their support before. They issue apologies about how they're swamped (because business is so good?) and they're trying to get more agents, but that's been a lie. They hiring appears to be through parent chess.com, and they would show no hiring for support.

I am trying to get someone to help you.

Hi there! I am so so sorry for the issues you've encountered! I've reached out via DM, please get back to me as soon as you can so we can look into resolving this!

Your profile says you haven't been online here since posting your complaint. I hope you will let us know if you were able to work something out.