Direct Messages disappearing?

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Kraig
Has anyone else noticed from time to time that you lose visibility over the odd direct message chain?

I had a dialogue with a student yesterday. He sent me a game link to review. I didn’t delete this. I went back today to review and the entire history with that user has gone…

This has actually happened before, too.

Wonder if this is a known bug? Maybe spam detection / deletion if it sees a link (albeit the link was for a chess.com game?) and most importantly, is there a way to revive this history?

Thanks!
Martin_Stahl
Kraig wrote:
Has anyone else noticed from time to time that you lose visibility over the odd direct message chain?
I had a dialogue with a student yesterday. He sent me a game link to review. I didn’t delete this. I went back today to review and the entire history with that user has gone…
This has actually happened before, too.
Wonder if this is a known bug? Maybe spam detection / deletion if it sees a link (albeit the link was for a chess.com game?) and most importantly, is there a way to revive this history?
Thanks!

That generally means the member is muted. When that happens all content is hidden until they are unmuted

If you send a new message to them while in the main message interface, it should load the previous correspondence temporarily.