enabling sounds

I bought both Windows 7 Professional versions: 32 bit & 64 bit. After installing the 64 bit versions only a few of my games and also only a few of my sites would work. So I uninstalled it and re-installed the 32 bit version.

After much fussing around with that I went back to my WinXP-3, 32 bit system because everything runs on it as long as I use Firefox. I don't have time to put up with any program that won't run! I need ALL my programs to run and if they don't then I either delete them or find an operating system that is compatible.

This is easy for me to do because I use removable hard drives. Yup! 2 main hard drives with WinXP & Windows 7 along with two other hard drives that serve as backups.

Don

Please keep us informed on what the final solution is. To everyone who may not have understood SteelerFan84's message about making a complaint, you have to open a ticket under 'Contact Us'. Simply posting in this forum allows the administrators to ignore your problem! But once a ticket has been issued the problem has to be solved.

Best regards,

Don

Three weeks and still this no Sound Bug continues. No sound for the pieces, low time warning, or for chat requests. I have sent 3 Bug reports and did get a timely response. I asked for a time frame of when it will be resolved. Unfortunately nobody knows. As I stated in previous posts, tried every fix that the Help Topics, Help Staff or Members suggested. I have paid for a Diamond Membership the last 2 years but now I have asked for a refund until they fix this annoying problem. I did not want to take this course for I do enjoy Chess.Com and think it is a nice site. Not sure if I will be permitted back here or not. If not you all take care and have fun!!!

I have offered to step in and help our friend, Steelerfan84. He will be sending me a personal message with the information I need to find the problem. That's what I do... I am a trouble shooter. If he is using a computer and not an Android or other cell phone I do believe I can help him.

After this is solved or not, either he or I will give you guys an update.

Cheers,

Don

Good stuff Arrakis-i have become used to playing without sound but it is annoying!

Even more annoying is having sound on my online turn based games but not in live chess..haha

After a few tickets and no solution I downgraded myself to gold membership, live chess without sound is no fun and often I loose because I miss a move from my opponent, but ok, I will stay here and someday I update my OS to a newer one, my OpenSuse 11.3 64-bit has no support since 2 years now, and the sound problem in live is the only thing which is not working. I allways think, why updating a running system ...

Maybe it has to do with 64-bit systems, I dont know, and the support also do not know. They even do not respond to the fact that it works in online, and in tactic, but not in live.

As I have pointed out to other members who have contacted me regarding not having any sound in live chess when the pieces move; when you run a 64 bit system you have to make sure that you have enough RAM memory. I have noticed that everyone who is experiencing this problem only have 2 gigs of RAM. But for your system to function properly in 64 bit mode you need 3.5 gigs. However, you can not buy 3.5 gigs of RAM, so you buy 4 gigs of RAM.

Older computers may not support 4 gigs of RAM and unless you are a hardware man I suggest you take your computer into a professional computer repair shop and see if it can handle 4 gigs of ram.

It is not your fault, but you have put yourself in this situation when you opted to buy a 64 bit OS with not enough memory to support any new features that would be developed in the future. You could not have forseen that you would HAVE to run a bigger anti-virus program PLUS an Anti-spyware program, an Anti-malware program and all those OS updates! Even a new printer now wants to occupy your precious memory with all it's code and if you let it - it will load the entire package into memory on startup.

In your case (and this is my opinion) your computer is buffering data to the hard drive because it doesn't have enough RAM to handle everything. This will create 'slow-downs', 'lost connections' and 'buffer overflow', which will also cause some low priority programs to not run. If your computer will handle 4 gigs of RAM I strongly encourage you to update it. And also read the excellent post written by oska1234 regarding upgrading Java for this site:

http://www.chess.com/forum/view/help-support/java-computer-doesnt-work?lc=1#last_comment

dange_isler

it seems a very odd problem-i log in from different computers-my 1 at home is fairly new & there is no sound on any.Most annoying

Your problem is not caused by this website. You need to re-install your sound driver OR...  go into the settings menu for your sound device program and change the settings to see the connections!

 ALL sound connections (speakers and/or head phones) require that you specify in your sound program whether to use the front ports or the back ports.

Another 'update' from Windows for my Win 7 Professional version AND, as mentioned above, NO SOUND while moving pieces!  I think Microsoft deliberately modifys it's programs to only work with THEIR browsers!  As I stated before:

I am not sure why some people are having problems with this. I was having problems when I used Window's browser IE 8, but after upgrading my Java and switching to the latest version (not the BETA version!) of Firefox the problem was solved!

I don't suggest using a BETA version of any program. I know that Google Chrome will work, but if you install it you can not view/use older sites. When I worked as an administrator at Chesshere.com I contacted a rep for Google Chrome because the only way members running the newest Windows could see the diagrams was to set 'Compatibility Mode' to ON.

However, their techie told me that they did away with that feature (setting Compatibility Mode) but we could install a patch for $250 that would make their program run on an old site. Both the owner and myself agreed that we should not have to install patches simply because a company does not want to support older software. So I was recommending to either switch to Firefox there or if you were using IE 8, set the Compatibility Mode for that site.

To wrap this up I must tell everyone: DO NOT SET COMPATIBILITY MODE FOR CHESS.COM ! It will run fine under Google Chrome and Firefox. But you have to update your Java program and make sure that you enable Java to run in the browser settings.

To update Java, click on 'Start', 'All Programs', 'Java' and then 'Update Java'. Always reboot after you update anything on your system. If your sound still does not work then click on 'Start', 'Control Panel' and 'Sound devices' and re-install your sound program.

I will try upgrading BOTH 'Java' and 'FireFox' on this hard drive. I am nearly certain that will take care of the problem because I also run Windows 10 with FireFox and I have sound when I move the pieces on my Windows 10 hard drive.

Yes, after getting to the Java Website it automatically updated my system and after rebooting I had NO SOUND AT ALL ON ANYTHING!

See dange_isler 's note above. You have to enter into security

"https://cssjs.chesscomfiles.com" if you use FireFox, NOT

"http://cssjs.chesscomfiles.com" as said. Firefox now insists that you put an "s" behind the "http" because that means it's a SECURE connection!

Anyways, after you get through all this stuff keep remembering to REBOOT after installing the 'Java update and security code'. THEN you have to re-install your sound driver. Everything works fine after that - blame those 11 Microsoft updates they gave you 3 days ago!

Still experiencing this problem in 2020.

Edit:  I should add that while I updated Java (using a one-click deployment where the Windows juchecker.exe updater failed due to security), I'm not entirely sure that updated my Firefox browser, as I have multiple installs of multiple Java versions on my system.

Still, consider the issue, previously reported by others, that opponents' moves do not play a sound, whereas when you play vs. the computer, the computer's moves _do_ play a sound.  Since I cannot imagine how or why Java or the browser would generate different behaviours playing on chess.com vs. human opponents vs. playing the computer, I suspect this is a code issue on chess.com's side.

I am surprised that this issue has persisted for so many years, because for instance, it makes playing bullet vs. a stealthy/silent opponent slower & more difficult.  I bet that if you were able to aggregate a dataset of users experiencing this issue & compare it against the broader player universe, you would be able quantify the playing penalty imposed by this bug.

Has chess.com been adequately notified about this issue?  Have they responded in any way (in the forums or otherwise), or do they need some kind of formal process to kick off to look into a bug?  Do they need any help?

Check whether the event handler for a player move is the same for both "Live" & "Computer".  It ain't.  Thanks & regards, - Ruj.

This problem started happening to me this week!  I get sound (most of the time) on my moves against the computer but the computer's moves are soundless (most of the time).  This is with Windows 10 and Chrome browser.

 Had same issue with browser not playing sounds on a piece move.  I plug in my headphones, then select headphones as main output in google chrome when playing chess.  This seems to fix it for me.  No issues.