Game abandoned bug

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PanagiotisIatrou

Hello,

Today I played a rated rapid game (https://www.chess.com/game/live/6006181033) and on half of it, I made a move (specifically f6). After waiting some time for my opponent to make a move suddenly game abandoned window appears and tells me I lost due to abandonment, losing some rating points. After I closed that window I realized my last move was reset so probably something didn't register correctly. I can assure you the internet connection was excellent (full bars) and I had no reason not to move as the game was pretty much equal at this point.

Thanks in advance

baddogno

Your complaint is among the most common I see in the forums.  This site is huge and bad things happen when it runs out of memory; usually a temporary disconnect that you don't notice.  If your opponent seems to be taking too much time, refreshing the page might reveal that he has indeed moved.  There are a bunch of things you can do though to minimize the chance of a disconnect and a number of articles in the Help section.  Let me go get you one...

https://support.chess.com/article/213-how-do-i-fix-my-disconnect-lag-issues

sipil18

Chess.com incompetence. 

leandrodepersiis

This app and this site are great everything is perfect, but there is a very serious bug and it is absurd that it has not been solved yet: if a phone call comes while I play a game it is considered a abandonment on my part. This is absurd! it is right that time continues to go on and that I consume it while I am on the phone, but it is absurd that I still have 15 minutes available, I get a phone call that lasts 2 minutes, yet when it ends I find that the game I was playing comes considered lost and my momentary estrangement considered abandonment! But why? Time should go on normally and if it ends I have lost in time, not that as soon as I take the phone call, or I darken the screen for a few seconds this is considered abandonment. It has happened to me three times already, with games I was enjoying and winning! It's not right!

ImNinjaBear

Can confirm a game abandon glitch here. Was lost but think this should be investigated. https://www.chess.com/game/live/31265361543

ninja888
ImNinjaBear wrote:

Can confirm a game abandon glitch here. Was lost but think this should be investigated. https://www.chess.com/game/live/31265361543

It is not a glitch. As mentioned previously in this dead forum that you have revived, you disconnected from the live server which you did not notice; typically it will flash the clock or leave your opponent's time ticking down until you reconnect (if that takes too long, it will automatically abandon the game)

PanagiotisIatrou
ninja888 wrote:
ImNinjaBear wrote:

Can confirm a game abandon glitch here. Was lost but think this should be investigated. https://www.chess.com/game/live/31265361543

It is not a glitch. As mentioned previously in this dead forum that you have revived, you disconnected from the live server which you did not notice; typically it will flash the clock or leave your opponent's time ticking down until you reconnect (if that takes too long, it will automatically abandon the game)

I am sure the internet bars were full on the website and the time was not flashing as it does other times when the connection is lost. The time of the opponent was ticking normally and after a while, the game was abandoned. It has not happened ever since though.

ImNinjaBear

Yes maybe I should have led with the "normally the time flashes and or the internet bar is on red" but this didn't happen. Full bars time ticked down but then says game abandoned afterward and resets time. And I have a pretty steady connection for blitz but was a 10 min game. Also don't have the game at the moment but happened on chrome android after I navigated away from the browser for a few mins On opponents time. Probably just some minor code issues imho. Replication could be done with the later issue for testing. 

StumpyBlitzer

https://support.chess.com/article/213-how-do-i-fix-my-disconnect-lag-issues

Hi, 

Maybe have a look at some of these like clearing browser etc, so that it hopefully doesn't Happen again 

OldFart56

Why is it that the last 4 games abandoned while I was winning and waiting for the other player to move do not show up in my games played. It's as if they never happened. Disgusted.

baddogno
OldFart56 wrote:

Why is it that the last 4 games abandoned while I was winning and waiting for the other player to move do not show up in my games played. It's as if they never happened. Disgusted.

Sounds like the server reset.  When that happens all the games being played just vanish.

us8idz

https://twitter.com/i/status/1475484569713487872

https://twitter.com/i/status/1475485608080551936

 

Martin_Stahl

 

That's not a bug but a legal move called en passant.

https://support.chess.com/article/683-what-is-en-passant

us8idz

Thank you!

Good luck!

gatzholiday

Yeah I agree. The fact this has happened so often to me lately makes me so frustrated

 

I'm a premium member, never again

StumpyBlitzer

https://support.chess.com/article/213-how-do-i-fix-my-disconnect-lag-issues

Maybe check some details and hopefully this helps moving forward then if it's says your disconnected or lagging. 

defstunz

I got the same just right now, i was playing, waiting for my opponent to move and i got the message 'black won, abandoned game'... and i don't have any network problem on my side, i'm on a supercharged fiber connection.

So now i'm losing points because of what ?

defstunz

I looked everywhere, I guess you can't complain about this and have the rating points cancelled ?

Martin_Stahl
defstunz wrote:

I looked everywhere, I guess you can't complain about this and have the rating points cancelled ?

 

Generally speaking, not unless the site had a major issue causing the problem. Most of the time the problem is client side or local to the client network, followed by an issue between you and the site. For the things that you can control, check the link given by @StumpyBlitzer.

DoggoPlayzChess123

https://www.chess.com/game/7dd4d49a-0f4a-11ed-8939-a4df8001000f this is also a game abandonment bug

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