I don't think you'll be able to revert the moves but a ticket to support will be your best option.
https://support.chess.com/collection/343-contact-us
Your opponent probably would have to agree to reinstating the position as well
I don't think you'll be able to revert the moves but a ticket to support will be your best option.
https://support.chess.com/collection/343-contact-us
Your opponent probably would have to agree to reinstating the position as well
Hi, I am playing on a PC, and using Chrome latest version 116.0.5845.190 (Official Build) (64-bit)
I have included an image of the previous position at the end of move 10, which is an image of the analysis board showing what I wanted to make a move as my move 11.
I have experienced a glitch where I wanted to move my Knight on g1 to h3, and my analysis board shows this as intended.
However, when I came to make the move on move 11 (g1 - h3) the system would not allow it, either by me selecting the knight on g1 and the destination square of g3.
This worked perfectly on the analysis board. I then tried to make the move on the 'live' board by selecting the Knight on g1 and then selecting the destination square of h3. The 'system' did not complete the move and simply put the Knight back onto g1.
I then tried to 'drag and drop' the Knight to h3, and the 'system' just 'pinged the Knight back to g2, and advanced the pawn on h2 to h3, WITHOUT giving me the confirmation choices boxes of an 'X' and a 'Tick'.
My opponent immediately moved his pawn on g7 to g5, which completely changed the balance of the game, and I am now in a very disadvantaged state, as the Knight move was part of a sequence I had been working on for approximately 2 days.
1) Has anyone else had this 'glitch' occur to them'?
2) Can the game be 'fixed' back to the end of moves 10?
3 and finally can I then make the original move as intended?
I have included an image below of the now 'current position. HELP!
This is urgent. If I have posted this to the wrong place, would someone let me know where the right 'place' is, and if possible, how to navigate there. Many Thanks. 'Rabbit'