Google Chrome not playing Video Lessons

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DHollis

I'm a longtime Google Chrome user and have watched video lessons in the past with no problem. Yesterday I came back to Chess.com after a long hiatus and tired to watch a video lesson and got this error:

"The video playback was aborted due to a corruption problem or because the video used features your browser did not support"

The only change I've made recently was switched to Windows 8 after buying a new laptop.

So my question is, is anyone that uses Google Chrome under Windows 8 experiencing the same problem?

Scottrf

Yep, but with Vista, not Windows 8.

A few other people have mentioned it too.

DHollis

That's not good, I was actually considering upgrading. Well hopefully the programmers are working this out..I don't plan on switching browsers everytime I log into Chess.com. 

jaclyn

Is this happening with all of the videos? Not as a permanent fix, but have you tried using a different browser to test if its just with chrome?

jaclyn

Hi Guys,  Please make sure that you have Chrome updated to the latest version. Click the settings button, then go to About Google Chrome.  Your version number should begin with a 25, not a 24. 

DHollis

Yes, updating to Chrome 25 worked, but it's so new that Chrome hadn't even notified me yet to update. I wonder why Chrome 24 broke? It was working fine for me in the past.

jaclyn

It is strange.  It automatically updated for me on my Mac no problem, but my PC for whatever reason decided that it liked the old version better :) 

Diskio

i'm having the same problem with chrome haven't been able to watch a video in it for 2 days

Amelia

This is a Chrome issue, until Chrome updates you will need to watch in another browser. It should work for you in FireFox or IE.

Aetheldred

I have some issues with chess.com TV, when I start to watch a video (one from the video library, not a live one), it usually restarts after 5-10 minutes. I also use Google Chrome.

I experience the best streaming quality when it is sleeptime in the USA, I guess this is logical. After the USA "wakes up" the streaming becomes more laggy or even unwatchable if there's a big event. Let's see what happen's when GM Judit Polgar comes!

jaclyn

@Aetheldred- do you have the same issue with all browsers or just Chrome?

Aetheldred

Well...I only use Chrome. Let me try and I'll get back to you.

Aetheldred

jac1yn, I have used IE9 and had no problems at all. Thank you for your help!

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