It is working for me. Maybe it was a temporary problem. If you continue to have trouble maybe try going directly to http://support.chess.com/
Help and Support not working
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May 12, 2011
0
#4
All the rest of the Chess.com website is working for you? Just the Help & Support section is giving you trouble? Try using the "Control F5" or "Control R" keys to do a hard refresh on the webpage.
May 12, 2011
0
#5
kco wrote:
Why is this not working for me ? I am keep getting this "Failed to load session"
Same here.
May 12, 2011
0
#7
I tried with IE 8 and Firefox 4.0.1. Turned off my firewall, just in case. Still the same.
I'm getting what kco gets from Patzer24's link.
May 12, 2011
0
#10
goldendog wrote:
I'm getting what kco gets from Patzer24's link.
haha, you told me is was working for you earlier.
I clicked the forum and thought hey that kco is nuts again.
Turns out, he's not off his meds.
May 13, 2011
0
#13
Martin_Stahl wrote:
I tried with IE 8 and Firefox 4.0.1. Turned off my firewall, just in case. Still the same.
I wouldn't stay online with the firewall turned off, but sometimes it is necessary to find out if that's the problem.
I think it's safe to assume the problem is with the website if 2 or more browsers can't access one or more features.
This site strikes me as "buggier" (and occasionally slower) than most, that's not a complaint BTW just an observation.
Why is this not working for me ? I am keep getting this "Failed to load session"