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How can I make my chess.com account independent from my Facebook account?
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Sep 29, 2015
0
#3
Send a Support ticket via https://support.chess.com/customer/portal/emails/new with the details of the new e-mail account you want to use, and they should be able to switch over as well as deconnect your Facebook account. There may be some verification requirements before they actually make these changes, though.
Your Facebook account is not your Chess.com account. When you registered, you associated your Chess.com username with the Facebook account you provided. If you did not set up a password, Chess.com uses your Facebook credentials to authenticate your identity. The following will solve your dilemma. On the top of the page, click your username. In the account settings' page, look down on the right hand side of the page. You will need to click "Password". It will redirect you to a page that will prompt you to enter a "New Password". After you create a password for Chess.com, you will no longer need to sign in via your Facebook credentials.
I am interested in this also. I tried Caedrel's suggestion several times, but every time I try to submit my request I get a error message saying the server isn't available or something. I also tried Daniel's suggestion, but it askes for my current password and I don't know what that is. My Facebook password doesn't work. I tried to request a password change, but that wants to know what my current email is and none of my emails seem to work.
Jan 29, 2016
0
#6
The support portal is having some issues right now, or at least was yesterday and earlier today. You might try posting in the following topic:
https://www.chess.com/forum/view/help-support/need-tech-supportcustomer-support-immediately
May 14, 2023
0
#7
I am having the same issues. Chess.com does not allow me to disconnect a facebook or gmail account and ONLY provides a way to change the password IF I know the current password. (there is not one.)
This is very frustrating.
May 14, 2023
0
#8
YourBalloonMan wrote:
I am having the same issues. Chess.com does not allow me to disconnect a facebook or gmail account and ONLY provides a way to change the password IF I know the current password. (there is not one.)
This is very frustrating.
Contact support directly and they can help.
https://support.chess.com/article/346-contact-us
I have connected my Facebook account to chess.com but my award didn't come I also posted one of my winning games on my Facebook and same thing happenedwhere is my awards man
May 21, 2023
0
#10
alimonboiiiiiiiii wrote:
I have connected my Facebook account to chess.com but my award didn't come I also posted one of my winning games on my Facebook and same thing happenedwhere is my awards man
On the connected to Facebook one, when did you do it? If it was recently, give it a little time to see if it awards it. If it hasn't appeared in 24 hours, you can contact support and they should be able to unlock it for you.
Martin_Stahl wrote:
alimonboiiiiiiiii wrote:
I have connected my Facebook account to chess.com but my award didn't come I also posted one of my winning games on my Facebook and same thing happenedwhere is my awards man
On the connected to Facebook one, when did you do it? If it was recently, give it a little time to see if it awards it. If it hasn't appeared in 24 hours, you can contact support and they should be able to unlock it for you.
Okay sir thank you and it has been around 3hr 30mins since I did it so I will check it tomorrow same time
I would like to deactivate my Facebook account, but am afraid of losing my (premium) chess.com account. Facebook is the only way I know how to login to chess.com. Also, I no longer have access to the email address chess.com has on file for my account (because I graduated and lost my .edu email). Does anybody know how I can separate my chess.com account from my Facebook account? I have tried logging in using my username and my Facebook password, and again using my old .edu email address and Facebook password, but neither works. Thank you!