How do I cancel my premium membership?

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baddogno
4363prad wrote:

Hi,

 My membership got auto renewed today even though I had not opted for it. Can you please cancel my existing plan and refund my money. Thanks

Not saying staff doesn't read the forums, but if I were you I'd file a ticket with Billing.  Even if staff reads and responds, that's probably what they'll ask you to do.  Here's the link:

https://support.chess.com/customer/portal/emails/new

4363prad

Many thanks.

Yeah, I just did that. Hope chess.com will co-operate

baddogno
4363prad wrote:

Many thanks.

Yeah, I just did that. Hope chess.com will co-operate

It might take a few days but judging by previous posts, you will eventually get a refund.

4363prad
baddogno wrote:
4363prad wrote:

Many thanks.

Yeah, I just did that. Hope chess.com will co-operate

It might take a few days but judging by previous posts, you will eventually get a refund.

Thank You for giving me hope :) I am not sure if had opted for non auto-renewal so I won't blame chess.com. I hope they will co-operate

k97513

If you go to "Account" in the "Home" section, at the very top is a yellow box that has the link to cancel your membership.

bluebirdbattery

Go to Account. You will find something at the top, in which it will show you something that says close premium membership.

4363prad
k97513 wrote:

If you go to "Account" in the "Home" section, at the very top is a yellow box that has the link to cancel your membership.

Thanks for your reply :) The website cancels subscription only from the date the next payment is due. In my case, I want my money refunded against the auto-renewal which happened today

4363prad
bluebirdbattery wrote:

Go to Account. You will find something at the top, in which it will show you something that says close premium membership.

Thanks for your reply :) The website cancels subscription only from the date the next payment is due. In my case, I want my money refunded against the auto-renewal which happened today

k97513

Then you should talk with support.

4363prad

Unfortunately, I am yet to hear a single word from chess.com. I always thought they are nice people and value relationships more than money

Lagomorph
4363prad wrote:

Unfortunately, I am yet to hear a single word from chess.com. I always thought they are nice people and value relationships more than money

You asked to cancel yesterday. Most businesses don't run their accounts departments on a Sunday.

And the auto-renewal is how most subscriptions work. You should have read the small print and if you didn't like it then dont subscribe.

Based on most of the posts here chess.com are a very fair bunch and will sort you out, so stop panicking and making multiple forum posts.

zilch

http://www.chess.com/home/cancellation?type=membership

asafatida

cancellmy a/c and refund my money

Former_mod_david
asafatida wrote:

cancellmy a/c and refund my money

Please contact Support using https://support.chess.com/customer/portal/emails/new, and the Billing team will be able to help you.

buyuk46

Can you please cancel my existing plan and refund my money. Thanks

Former_mod_david
buyuk46 wrote:

Can you please cancel my existing plan and refund my money. Thanks

 Follow the link I posted in the previous post and you can contact the Support team, who can do this for you.

jahesh_sahak

 hi 

cancel my membership and my plan please. thanks

Kyndl3

Can I cancel my Gold Membership, with refund because it hasn't been 30days. Thanks

czi123

https://www.chess.com/membership/downgrade

Here you can downgrade your account 

raz-123

Hi sir me raz my user id Raz-123 i m a gold class member i lost my 1875 Indian money today because of membership i thought it was monthly basis payment but they deduct 1875 from my account please help me to cancel my membership and if it is possible then return my money thanks

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