How to get help from a human!!!
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stephan_j
Nov 7, 2024
0
#1
I can log on my computer all of a sudden, so how can i get help from a human? Being a Diamond member i would have thought I could contact a real person with this issue.
Nov 7, 2024
0
#2
stephan_j wrote:
I can log on my computer all of a sudden, so how can i get help from a human? Being a Diamond member i would have thought I could contact a real person with this issue.
You mean you can't log into your computer?
As to getting help, you can use the support tool in the menu and should be able to get it to contact a support agent
Sorry for my incoherence. I was so frustrated this morning when trying to login to Chess.com. Im now using my phone which has a miniature keyboard. I cannot use Firefox to login. What really annoys me is not being able to communicate with human. I really considering cancelling my Diamond subscription.
Nov 7, 2024
0
#5
stephan_j wrote:
Sorry for my incoherence. I was so frustrated this morning when trying to login to Chess.com. Im now using my phone which has a miniature keyboard. I cannot use Firefox to login. What really annoys me is not being able to communicate with human. I really considering cancelling my Diamond subscription.
Can you clarify exactly what happens when you try and if you're using your username or email address to log in?
OK... here we go.
I used my email alias ivanradoszyce@gmail.com for the past 6 years to log into Chess.com. I use Firefox as my browser on a Macbook Air M2 OS 15.0.1. This morning when I tried to log into Chess.com with the auto complete FireFox provides - no success. I can't login. I also notice a new Turing code, which is a pain, needs to be completed to complete a login.
So I reset my password, thinking my end was the issue. I reset the password and I STILL COULD NOT LOG into Chess.com. However, on my iPhone 16 it logs me in automatically hence the Forum Post.
Getting help is impossible. 'Chatting' to Bot IS NOT HELP. There is no way, that I can see, to contact a human. The Bot help is useless. I mean USELESS!!
So I tried reverting to my original username, stephan_j, in the hope I could log into Chess.com. Bingo it worked with my username stephan_j. Ah, you ask, why didn't you always use the username stephan_j to log into Chess.com. Well it stopped working 8 years ago hence I had to create and alias ivanradoszyce@gmail.com!!
To tell you the truth if it's this hard to log into Chess.com I'll cancel my Diamond Membership. And the fact that I can contact a person regarding my issues really has annoyed the hell out of me. It's really poor service.
Nov 8, 2024
0
#7
For now, you should use your username. It was found that the issue is the system expects an exact match on the email address used in the login form and on the account, case included. So one change in the case will prevent the sign in.
It will probably be fixed soon.
Martin_Stahl. HOW am I supposed to know it 'will be fixed soon'?
I shake my head at some of the issues on this website. Once again, I'll ask this question:
How does one contact a HUMAN, not a bot if we have issues?
So who do I contact to cancel my subscription and get a refund?
Friend_ship_Forever. So what If I gave away my email. Do you have any sinister intent with my email?
Maybe you could offer a solution to my issues rather than troll my post!
Yes I am very, very p!@#%d off with Chess.com ATM.
Nov 8, 2024
0
#11
stephan_j wrote:
Martin_Stahl. HOW am I supposed to know it 'will be fixed soon'?
I shake my head at some of the issues on this website. Once again, I'll ask this question:
How does one contact a HUMAN, not a bot if we have issues?
So who do I contact to cancel my subscription and get a refund?
You can get the support tool to open a ticket. After asking your question and if the supplied results do not resolve, try something like "contact an agent"
As to the fix for the problem, it was identified, a reversion of the code was made, and it is now working as expected.
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